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Posted May 21, 2012
5:57:17 PM
AT&T, privacy, and business ethics
I just got this email from AT&T about my CPNI usage. Apparently they want to use my private info for marketing purposes. Here's what's wrong with that.

I'm already a customer, leave me alone. Stop advertising new services and products to your own customers it's an annoying waste that clutters the website, my inbox, and wastes time when calling customer service.

Second, they were going to take my private info anyway if I did not respond the long, confusing e-mail with unfamiliar abbreviations like CPNI. They are profiting from every instance of non-response. Most people don't have the time or don't care enough to contact AT&T and request not to have their privacy invaded.

The language used is deceptive: "By checking this box I am requesting that AT&T restrict the use of my CPNI." that's the quote. See, it seems like they are restricting you, because of the purposefully confusing language. In reality, they are being restricted. I wonder what they have to gain that they would phrase it in a backwards way like this, surely AT&T has no concern for clarity when communicating with customers.

Bad show guys. Most people aren't going to notice, the rest probably won't care, but I hope there are a few people who demand more from a company they pay thousands of dollars to annually.
I just got this email from AT&T about my CPNI usage. Apparently they want to use my private info for marketing purposes. Here's what's wrong with that.

I'm already a customer, leave me alone. Stop advertising new services and products to your own customers it's an annoying waste that clutters the website, my inbox, and wastes time when calling customer service.

Second, they were going to take my private info anyway if I did not respond the long, confusing e-mail with unfamiliar abbreviations like CPNI. They are profiting from every instance of non-response. Most people don't have the time or don't care enough to contact AT&T and request not to have their privacy invaded.

The language used is deceptive: "By checking this box I am requesting that AT&T restrict the use of my CPNI." that's the quote. See, it seems like they are restricting you, because of the purposefully confusing language. In reality, they are being restricted. I wonder what they have to gain that they would phrase it in a backwards way like this, surely AT&T has no concern for clarity when communicating with customers.

Bad show guys. Most people aren't going to notice, the rest probably won't care, but I hope there are a few people who demand more from a company they pay thousands of dollars to annually.
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Jun 1, 2012 5:16:28 PM
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Teacher
Here is the link to the page to STOP AT&t from using CPNI from your account: https://www.att.com/ecpnioptout/InitiateCPNIForm.action It's really wrong that this link is not being left up by the admin.
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AT&T, privacy, and business ethics

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Aug 3, 2012 3:25:32 PM
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Former Community Manager

The link should take you to a page where you can opt out, I have used it successfully in the past. 

 

You're right though, the link is currently stopping at the main page where you would normally log in to your account. 

 

I will pass this to our production team and see why this is happening. 

--------------

As of May 1st, I am no longer serving as the Community Manager for AT&T. This account will no longer be able to accept private messages.

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

The link should take you to a page where you can opt out, I have used it successfully in the past. 

 

You're right though, the link is currently stopping at the main page where you would normally log in to your account. 

 

I will pass this to our production team and see why this is happening. 

--------------

As of May 1st, I am no longer serving as the Community Manager for AT&T. This account will no longer be able to accept private messages.

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: CPNI

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Aug 3, 2012 3:42:27 PM
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this practice is unethical, deceptive and just plain greedy. This is akin to me saying I'm going to break into your servers unless you come to my webpage and tell me not to... What's the difference ATT?
this practice is unethical, deceptive and just plain greedy. This is akin to me saying I'm going to break into your servers unless you come to my webpage and tell me not to... What's the difference ATT?

Re: AT&T, privacy, and business ethics

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Aug 3, 2012 4:43:36 PM
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When you click on the website, the CPNI can't be found.

When you click on the website, the CPNI can't be found.

Re: AT&T, privacy, and business ethics

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Aug 3, 2012 4:46:21 PM
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Thank you for including the link. It seemed to work!

 

Smiley Happy

Thank you for including the link. It seemed to work!

 

Smiley Happy

Re: CPNI

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Aug 4, 2012 11:32:27 AM
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Jamileh, while I respect that you are trying to do a good job it's also obvious that you must tow the company line.
I just got the email offering me to Opt out of this marketing scheme that I had never opted into in the first place from AT&T and it makes me think of another company I cannot stand...:
Facebook has been angering its Users with the sleazy activity of covertly opting users IN to very important actions on their site and brazenly violating international law as well as their OWN privacy agreements.
Remember that Mark Zuckerberg is a pimply-faced twenty-something who is immoral and uncaring that he consistently violates his own User Agreement to sell peoples' info unknowingly to 3rd parties... AT&T should NOT use Mark Zuckerberg/Facebook's practices as being acceptable or professional. They are not.
CPNI should not an opt IN for AT&T users
.
And what is clear about every post you have replied to here is that the customer's frustration and satisfaction is not paramount with AT&T.
It took me more time than it should've to finally wind up on the correct page to Opt Out of CPNI.
And even the page set up was awkward, the page asking if I wish to "Restrict my CPNI" as opposed to simply saying "Opt Out."
Even the wording on your page might confuse someone elderly or unsure about navigating a computer. (Which is what AT&T is banking on.)
Facebook employs similar confusion tactics to keep their users spinning round & round and thus keeping them opted into every stupid marketing ploy they maintain.

AT&T treats their customers poorly and makes lots of money off customers which makes me dislike AT&T more every single day.
Jamileh, while I respect that you are trying to do a good job it's also obvious that you must tow the company line.
I just got the email offering me to Opt out of this marketing scheme that I had never opted into in the first place from AT&T and it makes me think of another company I cannot stand...:
Facebook has been angering its Users with the sleazy activity of covertly opting users IN to very important actions on their site and brazenly violating international law as well as their OWN privacy agreements.
Remember that Mark Zuckerberg is a pimply-faced twenty-something who is immoral and uncaring that he consistently violates his own User Agreement to sell peoples' info unknowingly to 3rd parties... AT&T should NOT use Mark Zuckerberg/Facebook's practices as being acceptable or professional. They are not.
CPNI should not an opt IN for AT&T users
.
And what is clear about every post you have replied to here is that the customer's frustration and satisfaction is not paramount with AT&T.
It took me more time than it should've to finally wind up on the correct page to Opt Out of CPNI.
And even the page set up was awkward, the page asking if I wish to "Restrict my CPNI" as opposed to simply saying "Opt Out."
Even the wording on your page might confuse someone elderly or unsure about navigating a computer. (Which is what AT&T is banking on.)
Facebook employs similar confusion tactics to keep their users spinning round & round and thus keeping them opted into every stupid marketing ploy they maintain.

AT&T treats their customers poorly and makes lots of money off customers which makes me dislike AT&T more every single day.

Re: CPNI

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Aug 4, 2012 1:38:14 PM
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Same problem - this is absurd.  I am cancelling when my contract is (mercifully) up at the end of the month.  Worst experience I've ever had with any company.  Outrageous that I pay for no fucntional service.  I seem to be paying $100 a month to receive marketing materials I am unable to opt out of.  

Same problem - this is absurd.  I am cancelling when my contract is (mercifully) up at the end of the month.  Worst experience I've ever had with any company.  Outrageous that I pay for no fucntional service.  I seem to be paying $100 a month to receive marketing materials I am unable to opt out of.  

Re: AT&T, privacy, and business ethics

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Aug 4, 2012 1:41:22 PM
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Why do you keep acting like it's working fine and you are so confused when every single person in this forum is telling you it doesn't work????

Why do you keep acting like it's working fine and you are so confused when every single person in this forum is telling you it doesn't work????

Re: AT&T, privacy, and business ethics

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Aug 4, 2012 9:01:28 PM
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Edited by Phil-101 on Aug 4, 2012 at 9:09:29 PM

Only a corporation could act this unethically. 

 

[Please keep it courteous]

Only a corporation could act this unethically. 

 

[Please keep it courteous]

Re: AT&T, privacy, and business ethics

[ Edited ]
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Aug 5, 2012 3:36:03 AM
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If you search for cpni the link does not appear in the first screen you must scroll down to the bottom there is a link that says show all search results.  click that then the cpni link will appear.  

 

This was a frustrating experiance.  I have been an att coustomer for over 10 years and this is making me rethink my loyalty.  Its been three months that this opt out issue has been aired you think it should be working with ease.  The link did not work on the email sent to me from at&t , also I am in agreement with the other posts this should be an opt in not an opt out.  

 

Jamel_ perhaps you can post a link directly on the home page?? It seems if at*&t really wanted to make this an easy opt out that would cut down a lot of problems.

 

Also please pass on to your higer ups the amount of dissapointment felt by costomers.  I have already chosen not to recive third party ads? do you really think any one wants more ads and services shoved in their faces.

How about you Jamel? do you need more ads in your inbox?? how about more crud you don't read flodding you mail box?

Anyways very dissapointed and I think it was no accident that this process was made more difficult by at&t.  If that were not the case there wouldn't still be all these problems over 3 months after the start of this program.  Same proplems same complaints same response sorry your having problems (Were going to leave it the same) but sorry your having problems.

Feeling like a number not a person. 

 

If you search for cpni the link does not appear in the first screen you must scroll down to the bottom there is a link that says show all search results.  click that then the cpni link will appear.  

 

This was a frustrating experiance.  I have been an att coustomer for over 10 years and this is making me rethink my loyalty.  Its been three months that this opt out issue has been aired you think it should be working with ease.  The link did not work on the email sent to me from at&t , also I am in agreement with the other posts this should be an opt in not an opt out.  

 

Jamel_ perhaps you can post a link directly on the home page?? It seems if at*&t really wanted to make this an easy opt out that would cut down a lot of problems.

 

Also please pass on to your higer ups the amount of dissapointment felt by costomers.  I have already chosen not to recive third party ads? do you really think any one wants more ads and services shoved in their faces.

How about you Jamel? do you need more ads in your inbox?? how about more crud you don't read flodding you mail box?

Anyways very dissapointed and I think it was no accident that this process was made more difficult by at&t.  If that were not the case there wouldn't still be all these problems over 3 months after the start of this program.  Same proplems same complaints same response sorry your having problems (Were going to leave it the same) but sorry your having problems.

Feeling like a number not a person. 

 

Re: AT&T, privacy, and business ethics

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Aug 5, 2012 11:24:28 AM
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Instructions in the email say, "Click here to submit your request electronically" - if you click on "here", you get taken to the AT&T homepage, NOT a form. In order to access anything you have to login. If you search for CPNI, the search results do NOT include the link to the form - I just got these community results. I read them and found your link to the form, which is the only reason I was able to avoid having to call and wait on the phone to do this.

It's admirable that you're trying to help, but rather than telling us what the plan for this WAS, maybe look into what the experience has been - every single one of us has gone through the same thing - the link in the email isn't working and the search needs to return the form, or you're going to keep angering more customers.

To AnnB's point earlier, whether or not AT&T will actually share the information for anything more than other product promotion is not the point - the point is AT&T sent its customers an email saying they were going to do something, and they gave us a way to opt-out if we didn't want that to happen, but the opt-out process was broken. Stop trying to convince us it's not so bad and we don't have to worry about our info being shared - we have that right and were supposedly offered that opportunity. AT&T needs to take responsibility for setting up a broken process, and whether you do or not, all of the frustrated customers DO hold you accountable and are unhappy with this level of service.

Thank you for posting the form link. Perhaps that should just be included in the email next time, or it should be made available on the website in a prominent way after the email goes out.
Instructions in the email say, "Click here to submit your request electronically" - if you click on "here", you get taken to the AT&T homepage, NOT a form. In order to access anything you have to login. If you search for CPNI, the search results do NOT include the link to the form - I just got these community results. I read them and found your link to the form, which is the only reason I was able to avoid having to call and wait on the phone to do this.

It's admirable that you're trying to help, but rather than telling us what the plan for this WAS, maybe look into what the experience has been - every single one of us has gone through the same thing - the link in the email isn't working and the search needs to return the form, or you're going to keep angering more customers.

To AnnB's point earlier, whether or not AT&T will actually share the information for anything more than other product promotion is not the point - the point is AT&T sent its customers an email saying they were going to do something, and they gave us a way to opt-out if we didn't want that to happen, but the opt-out process was broken. Stop trying to convince us it's not so bad and we don't have to worry about our info being shared - we have that right and were supposedly offered that opportunity. AT&T needs to take responsibility for setting up a broken process, and whether you do or not, all of the frustrated customers DO hold you accountable and are unhappy with this level of service.

Thank you for posting the form link. Perhaps that should just be included in the email next time, or it should be made available on the website in a prominent way after the email goes out.

Re: CPNI

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Aug 5, 2012 12:12:06 PM
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Edited by timewasted on Aug 5, 2012 at 12:15:41 PM

This thread is someone complaining in May. Now here I am in August with a suspicious e-mail that sends me to root level of my account with no clear option for what to do next. Well reasonably one might enter CPNI into the search engine. Guess where the only place the search function goes. I'll give you a hint. Why am I writing this here?

 

On the up side one of the links here does link to the page that should have been on the e-mail so I can't claim a failure and months of nuisance marketing opportunities ahead (until my contract expires). Though of course even finding the opt out page I still had to hunt for a paper bill for my account number. The opt out needed my account number despite being logged into AT&T and not accepting my phone number

This thread is someone complaining in May. Now here I am in August with a suspicious e-mail that sends me to root level of my account with no clear option for what to do next. Well reasonably one might enter CPNI into the search engine. Guess where the only place the search function goes. I'll give you a hint. Why am I writing this here?

 

On the up side one of the links here does link to the page that should have been on the e-mail so I can't claim a failure and months of nuisance marketing opportunities ahead (until my contract expires). Though of course even finding the opt out page I still had to hunt for a paper bill for my account number. The opt out needed my account number despite being logged into AT&T and not accepting my phone number

Re: AT&T, privacy, and business ethics

[ Edited ]
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Aug 5, 2012 12:17:17 PM
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Same thing with me.....when i enter my "Customer Number" to opt out, it says there is an error with the system and it's temporarily unable to access my information.  You are making it impossible to opt on intentionally.  Really ??????  AT&T you are not fair.

Same thing with me.....when i enter my "Customer Number" to opt out, it says there is an error with the system and it's temporarily unable to access my information.  You are making it impossible to opt on intentionally.  Really ??????  AT&T you are not fair.

Re: AT&T, privacy, and business ethics

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Aug 6, 2012 5:45:41 AM
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Edited by gosmall on Aug 6, 2012 at 5:56:13 AM

Everyone take a step back. You know by now AT&T is not the devil,  Every company does opt outs.  In this case, someone pooched the link. It was not a link with 'https' in it so it did not take you to the right place.  Go here after you are logged in. https://www.att.com/ecpnioptout and opt out.  Easy enough.

 

 

EDIT:  I pooched the link too the first time...

Everyone take a step back. You know by now AT&T is not the devil,  Every company does opt outs.  In this case, someone pooched the link. It was not a link with 'https' in it so it did not take you to the right place.  Go here after you are logged in. https://www.att.com/ecpnioptout and opt out.  Easy enough.

 

 

EDIT:  I pooched the link too the first time...

Re: CPNI

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Aug 6, 2012 6:30:36 AM
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The link in the email just leads me to the account login page. When I login there's no option to opt out of using my CPNI. When I search for "CPNI" all I get is the forum thread, but no official page to opt out. AT&T, what's going on here. just when I thought your customer service was improving a bit, this happens. #FAIL

The link in the email just leads me to the account login page. When I login there's no option to opt out of using my CPNI. When I search for "CPNI" all I get is the forum thread, but no official page to opt out. AT&T, what's going on here. just when I thought your customer service was improving a bit, this happens. #FAIL

Re: AT&T, privacy, and business ethics

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Aug 6, 2012 6:38:40 AM
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Former Community Manager

Currently, all links in email from AT&T will redirect to att.com, instead of a custom page. This is a temporary measure and I apologize for the inconvenience it may have caused. 

 

If you have logged into att.com, you may search for CPNI and click on "show all search results" to display the link to the opt out page. 

 

If you have no logged into att.com, you may search for CPNI and the search results will be automatically displayed. 

 

Here is the link to opt out - https://www.att.com/ecpnioptout/InitiateCPNIForm.action 

--------------

As of May 1st, I am no longer serving as the Community Manager for AT&T. This account will no longer be able to accept private messages.

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Currently, all links in email from AT&T will redirect to att.com, instead of a custom page. This is a temporary measure and I apologize for the inconvenience it may have caused. 

 

If you have logged into att.com, you may search for CPNI and click on "show all search results" to display the link to the opt out page. 

 

If you have no logged into att.com, you may search for CPNI and the search results will be automatically displayed. 

 

Here is the link to opt out - https://www.att.com/ecpnioptout/InitiateCPNIForm.action 

--------------

As of May 1st, I am no longer serving as the Community Manager for AT&T. This account will no longer be able to accept private messages.

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: AT&T, privacy, and business ethics

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Aug 6, 2012 7:02:54 AM
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As one of the previous posters stated:

 

I want more signal and less noise from my communications provider.

 

ME TOO! We sure pay enough for ATT service. Now I need to waste my valuable time to opt out on ATT marketing practices? Outrageous!!!

 

Their email says "click here" to opt out. I actually had to do a search on their website and come to this forum to find out how to opt out. 

 

Again, simply outrageous.

As one of the previous posters stated:

 

I want more signal and less noise from my communications provider.

 

ME TOO! We sure pay enough for ATT service. Now I need to waste my valuable time to opt out on ATT marketing practices? Outrageous!!!

 

Their email says "click here" to opt out. I actually had to do a search on their website and come to this forum to find out how to opt out. 

 

Again, simply outrageous.

CPNI

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Aug 6, 2012 8:02:10 AM
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The instructions are certainly NOT in the email.  There's a link in the email that goes NOWHERE.  The link should go directly to an opt-out page.

 

Even when I'm logged into the site, the link will not take me to any page that allows me to OPT OUT.

 

 

The instructions are certainly NOT in the email.  There's a link in the email that goes NOWHERE.  The link should go directly to an opt-out page.

 

Even when I'm logged into the site, the link will not take me to any page that allows me to OPT OUT.

 

 

Re: CPNI

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Aug 6, 2012 8:16:55 AM
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Former Community Manager

InaEmma and calle19 - I am very sorry that the link did not take you directly to the opt out page. Please see the post I made directly about yours regarding that. 

 

Click here to fill out the form: https://www.att.com/ecpnioptout/InitiateCPNIForm.action 

 

 

--------------

As of May 1st, I am no longer serving as the Community Manager for AT&T. This account will no longer be able to accept private messages.

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

InaEmma and calle19 - I am very sorry that the link did not take you directly to the opt out page. Please see the post I made directly about yours regarding that. 

 

Click here to fill out the form: https://www.att.com/ecpnioptout/InitiateCPNIForm.action 

 

 

--------------

As of May 1st, I am no longer serving as the Community Manager for AT&T. This account will no longer be able to accept private messages.

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: CPNI

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Aug 6, 2012 9:51:28 AM
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@jamileh I'm echoing what scores of other customers have complained about on this forum, and which you have never addressed.

 

When I submitted my information on the CPNI form in order to opt out, I got the following message:

 

"We're having trouble processing your CPNI request"

 

I got the email two weeks ago and have tried this form several times a week since then. When will this form be fixed?

@jamileh I'm echoing what scores of other customers have complained about on this forum, and which you have never addressed.

 

When I submitted my information on the CPNI form in order to opt out, I got the following message:

 

"We're having trouble processing your CPNI request"

 

I got the email two weeks ago and have tried this form several times a week since then. When will this form be fixed?

Re: CPNI

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Aug 6, 2012 9:54:44 AM
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Former Community Manager

I am sorry you're having an issue with the form. As you've noted, several other people have reported difficulty with it but this is not a widespread issue. 

 

I would be happy to have someone contact you to complete the process. If you will please send me a private message with your name, account number, phone number and the best time to contact you, I will set up a call. 




To send a private message, you can either click on the link in this message or click on the little blue envelope in the upper right hand corner, click "compose new message" and type my username in the "Send To" field.

--------------

As of May 1st, I am no longer serving as the Community Manager for AT&T. This account will no longer be able to accept private messages.

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

I am sorry you're having an issue with the form. As you've noted, several other people have reported difficulty with it but this is not a widespread issue. 

 

I would be happy to have someone contact you to complete the process. If you will please send me a private message with your name, account number, phone number and the best time to contact you, I will set up a call. 




To send a private message, you can either click on the link in this message or click on the little blue envelope in the upper right hand corner, click "compose new message" and type my username in the "Send To" field.

--------------

As of May 1st, I am no longer serving as the Community Manager for AT&T. This account will no longer be able to accept private messages.

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: CPNI

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Aug 6, 2012 11:21:12 AM
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I had a rather easy time opting out.

But that isn't the point.
Default opt-in violation of my privacy is.

It's sleazy.
It's unethical.
It's wrong.
I had a rather easy time opting out.

But that isn't the point.
Default opt-in violation of my privacy is.

It's sleazy.
It's unethical.
It's wrong.

Re: AT&T, privacy, and business ethics

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Aug 7, 2012 11:59:08 AM
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As I've said before in another link on this topic:

I have had the same problem opting out via the online form, and then via phone. I spent a ridiculous amount of time trying to navigate the menu system (which wouldn't let me speak to a customer service rep). Oddly enough, the system couldn't find any account with my phone number - although that's never a problem when it's time for me to pay my bill. So I dialed 611 and got a hold of a service rep to "make a payment", then asked him to opt me out instead.

It's quite obvious that AT&T has deliberately has made it exceedingly difficult to opt-out because they stand to lose money if they can't advertise their products & services to us. This is an abusive practice and while it may not be illegal, is shouldn't be tolerated. Don't be content to simply give up and stay opted-in -- or to opt-out and leave it at that, either. Follow through and file a complaint with your state's Better Business Bureau and Department of Consumer Affairs. It will only change if enough people make a stink about it.

Or better yet - switch service providers. Between the high bills, spotty service I get (in NYC, for god's sake!) and now this, I'll be taking my business elsewhere very soon.

Also, for you iPhone users, this will make changing carriers much easier:
Information on iPhone unlocking can be found here by copying this link into your browser:
http://forums.wireless.att.com/t5/Apple-Community-Discussion/iPhone-Unlock-Information/m-p/3260825#U...

You're welcome. Smiley Happy
As I've said before in another link on this topic:

I have had the same problem opting out via the online form, and then via phone. I spent a ridiculous amount of time trying to navigate the menu system (which wouldn't let me speak to a customer service rep). Oddly enough, the system couldn't find any account with my phone number - although that's never a problem when it's time for me to pay my bill. So I dialed 611 and got a hold of a service rep to "make a payment", then asked him to opt me out instead.

It's quite obvious that AT&T has deliberately has made it exceedingly difficult to opt-out because they stand to lose money if they can't advertise their products & services to us. This is an abusive practice and while it may not be illegal, is shouldn't be tolerated. Don't be content to simply give up and stay opted-in -- or to opt-out and leave it at that, either. Follow through and file a complaint with your state's Better Business Bureau and Department of Consumer Affairs. It will only change if enough people make a stink about it.

Or better yet - switch service providers. Between the high bills, spotty service I get (in NYC, for god's sake!) and now this, I'll be taking my business elsewhere very soon.

Also, for you iPhone users, this will make changing carriers much easier:
Information on iPhone unlocking can be found here by copying this link into your browser:
http://forums.wireless.att.com/t5/Apple-Community-Discussion/iPhone-Unlock-Information/m-p/3260825#U3260825

You're welcome. Smiley Happy

Re: AT&T, privacy, and business ethics

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Aug 9, 2012 7:06:03 AM
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Fort those of you still struggling witht this mess...

 

After receiving the same error message i retried using my acct number and mailing zip..not billing zip and it went through just fine...

 

I agree that this idea of im opted in until I opt out is highly questionable...unfortunately it seems to be the trend..

 

Conveniently enough, most of these companies will take what they want when they want while signing you up or locking you into contracts for what often is subpar service on many levels...yet when you ask for anything in return, like respect, fairness or goodness forbid a discount for loyalty they all to often dont hear your voice until enough people petition, complain on these and other forums or outright sue to be heard...

 

That said good luck opting out..or in or whatever...

Fort those of you still struggling witht this mess...

 

After receiving the same error message i retried using my acct number and mailing zip..not billing zip and it went through just fine...

 

I agree that this idea of im opted in until I opt out is highly questionable...unfortunately it seems to be the trend..

 

Conveniently enough, most of these companies will take what they want when they want while signing you up or locking you into contracts for what often is subpar service on many levels...yet when you ask for anything in return, like respect, fairness or goodness forbid a discount for loyalty they all to often dont hear your voice until enough people petition, complain on these and other forums or outright sue to be heard...

 

That said good luck opting out..or in or whatever...

Re: AT&T, privacy, and business ethics

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Aug 9, 2012 5:47:45 PM
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Edited by ShaunMN on Aug 9, 2012 at 6:08:53 PM

THIS ABSOLUTELY SUCKS! DO YOU DO THIS  ON PURPOSE JUST TO  US OFF?! WHY WOULD YOU DO THAT?? AFTER ALL THESE NOTIFICATIONS THAT YOUR LINKS ARE CIRCULAR AND DO NOT EFFECT THE PURPORTED ACTION, YOU KEEP SENDING OUT  EMAILS WITH THE SAME  LINKS???? REALLY??? 

{word filter evasions removed}

THIS ABSOLUTELY SUCKS! DO YOU DO THIS  ON PURPOSE JUST TO  US OFF?! WHY WOULD YOU DO THAT?? AFTER ALL THESE NOTIFICATIONS THAT YOUR LINKS ARE CIRCULAR AND DO NOT EFFECT THE PURPORTED ACTION, YOU KEEP SENDING OUT  EMAILS WITH THE SAME  LINKS???? REALLY??? 

{word filter evasions removed}

CPNI

[ Edited ]
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Aug 13, 2012 8:22:39 AM
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Online form - DID NOT WORK

automated phone - DID NOT WORK

2nd phone #, which directed me to a 3rd phone # - DID NOT RECOGNIZE MY CELL PHONE #

 

Horrible, horrible customer service.

 

You win AT&T.  You are welcome to my CPNI for as long as I'm a customer.  Should be about another week.

Online form - DID NOT WORK

automated phone - DID NOT WORK

2nd phone #, which directed me to a 3rd phone # - DID NOT RECOGNIZE MY CELL PHONE #

 

Horrible, horrible customer service.

 

You win AT&T.  You are welcome to my CPNI for as long as I'm a customer.  Should be about another week.

Re: AT&T, privacy, and business ethics

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Aug 13, 2012 6:18:27 PM
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While reading through the posts here, what stikes me most is the number of new users and this is their first post.

 

I didn't bother to opt out. Let 'em call me once. I will say NO and do not call again. Call me again and they will get cussed out. Third time is harrasment, whether AT&T wants to admit it or not.

 

Do Not Call Registry is a joke and AT&T would be exempt anyway. 

 

Unfortunately, all the other carriers are doing basically the same thing. The time has come to write your congressman and have that STUPID loophole closed.

While reading through the posts here, what stikes me most is the number of new users and this is their first post.

 

I didn't bother to opt out. Let 'em call me once. I will say NO and do not call again. Call me again and they will get cussed out. Third time is harrasment, whether AT&T wants to admit it or not.

 

Do Not Call Registry is a joke and AT&T would be exempt anyway. 

 

Unfortunately, all the other carriers are doing basically the same thing. The time has come to write your congressman and have that STUPID loophole closed.

Re: AT&T, privacy, and business ethics

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Aug 14, 2012 9:15:46 AM
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jobidai wrote:

Online form - DID NOT WORK

automated phone - DID NOT WORK

2nd phone #, which directed me to a 3rd phone # - DID NOT RECOGNIZE MY CELL PHONE #

 

Horrible, horrible customer service.

 

You win AT&T.  You are welcome to my CPNI for as long as I'm a customer.  Should be about another week.


I'm sorry you're having trouble opting out. 

 

What happened when you tried the form?

 

If you'd like me to help, please send me a private message with your name, account number, zipcode, phone number and the best time to contact you.




To send a private message, you can either click on the link in this message or click on the little blue envelope in the upper right hand corner, click "compose new message" and type my username in the "Send To" field.

--------------

As of May 1st, I am no longer serving as the Community Manager for AT&T. This account will no longer be able to accept private messages.

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

jobidai wrote:

Online form - DID NOT WORK

automated phone - DID NOT WORK

2nd phone #, which directed me to a 3rd phone # - DID NOT RECOGNIZE MY CELL PHONE #

 

Horrible, horrible customer service.

 

You win AT&T.  You are welcome to my CPNI for as long as I'm a customer.  Should be about another week.


I'm sorry you're having trouble opting out. 

 

What happened when you tried the form?

 

If you'd like me to help, please send me a private message with your name, account number, zipcode, phone number and the best time to contact you.




To send a private message, you can either click on the link in this message or click on the little blue envelope in the upper right hand corner, click "compose new message" and type my username in the "Send To" field.

--------------

As of May 1st, I am no longer serving as the Community Manager for AT&T. This account will no longer be able to accept private messages.

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: AT&T, privacy, and business ethics

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Can you believe this email I got from AT&T?!? 

I haven’t been a customer of theirs in over a year.  When I called the number the email mentions, the customer service representative asked me, “You’re not really going to make me look for your CPNI number are you?”

He couldn’t find it and told me he would not be able to check if my information is being shared with 3rd party companies.  Here’s the kicker, he did know what my social security number is.

There is no AT&T number or email address where I can ask not to have my information shared.

Does anyone know who to contact or complain to?  Or perhaps if there are any other blogs where  I can post this.

Any assistance would be appreciated.

Thank You.

 

An important message about the privacy of your customer information (Customer Proprietary Network Information or CPNI)

Dear ,

Regarding Your Account:

The protection of our customers' privacy is of utmost importance to the employees and management of the AT&T family of companies (AT&T)*. Please take a moment to read the following important message about the privacy of your customer information.

AT&T companies that provide telecommunications and interconnected Voice over Internet Protocol (VoIP) service (which permits VoIP customers to both send and receive calls to/from customers with traditional telephone/telecommunications service) would like to share your customer proprietary network information within the AT&T family of companies for our own marketing purposes, including using that information to offer you additional products and services.

What is CPNI? Your CPNI includes the types of telecommunications and interconnected VoIP services you currently purchase, how you use them and the related billing for those services. CPNI does not include your telephone number, your name or your address. Protecting the confidentiality of your CPNI is your right and our duty under federal law. As an AT&T customer, you can restrict the use of your CPNI even within the AT&T family of companies.

To allow AT&T to use your CPNI, no further action is required. AT&T will not use your CPNI to offer you other products and services until at least 33 days after this notice was mailed to you. AT&T and our authorized agents will not sell, trade or share your CPNI with anyone other than those who are in the AT&T family of companies or are AT&T authorized agents, unless required by law.

If at any time you would prefer that AT&T not use your CPNI to offer you additional products and services, you may:

- Click here to submit your request electronically
- Call 1.800.315.8303 24 hours a day, 7 days a week and follow the prompts
- Call 1.800.288.2020 and speak to a service representative


Your decision to permit or restrict the use of CPNI will remain in effect until you decide to change it - which you can do at any time without charge. Restricting our use of your CPNI will not affect the provision of any AT&T products or services to which you currently subscribe, nor will it eliminate other types of marketing contacts.

Thank you for choosing AT&T. We appreciate your business.

*The AT&T family of companies are those AT&T companies that provide communications-related products and/or services, including the AT&T local and long distance companies, AT&T Corp., AT&T Long Distance, AT&T Internet Services, AT&T Mobility, and other subsidiaries or affiliates of AT&T Inc. that provide, design, market or sell these products and/or services.

Thank you,
AT&T Online Services

 

Can you believe this email I got from AT&T?!? 

I haven’t been a customer of theirs in over a year.  When I called the number the email mentions, the customer service representative asked me, “You’re not really going to make me look for your CPNI number are you?”

He couldn’t find it and told me he would not be able to check if my information is being shared with 3rd party companies.  Here’s the kicker, he did know what my social security number is.

There is no AT&T number or email address where I can ask not to have my information shared.

Does anyone know who to contact or complain to?  Or perhaps if there are any other blogs where  I can post this.

Any assistance would be appreciated.

Thank You.

 

An important message about the privacy of your customer information (Customer Proprietary Network Information or CPNI)

Dear ,

Regarding Your Account:

The protection of our customers' privacy is of utmost importance to the employees and management of the AT&T family of companies (AT&T)*. Please take a moment to read the following important message about the privacy of your customer information.

AT&T companies that provide telecommunications and interconnected Voice over Internet Protocol (VoIP) service (which permits VoIP customers to both send and receive calls to/from customers with traditional telephone/telecommunications service) would like to share your customer proprietary network information within the AT&T family of companies for our own marketing purposes, including using that information to offer you additional products and services.

What is CPNI? Your CPNI includes the types of telecommunications and interconnected VoIP services you currently purchase, how you use them and the related billing for those services. CPNI does not include your telephone number, your name or your address. Protecting the confidentiality of your CPNI is your right and our duty under federal law. As an AT&T customer, you can restrict the use of your CPNI even within the AT&T family of companies.

To allow AT&T to use your CPNI, no further action is required. AT&T will not use your CPNI to offer you other products and services until at least 33 days after this notice was mailed to you. AT&T and our authorized agents will not sell, trade or share your CPNI with anyone other than those who are in the AT&T family of companies or are AT&T authorized agents, unless required by law.

If at any time you would prefer that AT&T not use your CPNI to offer you additional products and services, you may:

- Click here to submit your request electronically
- Call 1.800.315.8303 24 hours a day, 7 days a week and follow the prompts
- Call 1.800.288.2020 and speak to a service representative


Your decision to permit or restrict the use of CPNI will remain in effect until you decide to change it - which you can do at any time without charge. Restricting our use of your CPNI will not affect the provision of any AT&T products or services to which you currently subscribe, nor will it eliminate other types of marketing contacts.

Thank you for choosing AT&T. We appreciate your business.

*The AT&T family of companies are those AT&T companies that provide communications-related products and/or services, including the AT&T local and long distance companies, AT&T Corp., AT&T Long Distance, AT&T Internet Services, AT&T Mobility, and other subsidiaries or affiliates of AT&T Inc. that provide, design, market or sell these products and/or services.

Thank you,
AT&T Online Services

 

watch out for your personal information

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Sep 4, 2012 6:06:49 PM
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What's wrong with this line?

"CPNI does not include your telephone number, your name or your address. Protecting the confidentiality of your CPNI is your right and our duty under federal law. As an AT&T customer, you can restrict the use of your CPNI even within the AT&T family of companies."

It clearly states that no "personal information" is being shared. Plus you can opt out at any moment.

What's wrong with this line?

"CPNI does not include your telephone number, your name or your address. Protecting the confidentiality of your CPNI is your right and our duty under federal law. As an AT&T customer, you can restrict the use of your CPNI even within the AT&T family of companies."

It clearly states that no "personal information" is being shared. Plus you can opt out at any moment.

Re: watch out for your personal information

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Sep 4, 2012 7:36:28 PM
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ACE - Professor
In addition to what drumn_bass said, I'd draw your attention to this line " What is CPNI? Your CPNI includes the types of telecommunications and interconnected VoIP services you currently purchase, how you use them and the related billing for those services"

If you don't have any service with AT&T, then you don't have any CPNI. Not to mention, it also states that CPNI is shared with AT&T companies, not 3rd parties.
In addition to what drumn_bass said, I'd draw your attention to this line " What is CPNI? Your CPNI includes the types of telecommunications and interconnected VoIP services you currently purchase, how you use them and the related billing for those services"

If you don't have any service with AT&T, then you don't have any CPNI. Not to mention, it also states that CPNI is shared with AT&T companies, not 3rd parties.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: watch out for your personal information

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