Ask a question
Search in Wireless Forums

Wireless Forum

Reply
Highlighted
Posted Aug 31, 2014
4:14:44 PM
View profile
2-Year Contract Early Upgrade (Same month of expiration)

Hello!

 

Alright, so my current 2-year commitment ends September 16th. However, my old Galaxy s3 has stopped working and has not worked for about a month now. When it first happend I spoke with both an onine rep as well as a person in an AT&T store. They said that as long as I waited till September 1st, I didn't have to pay any early upgrade fees. However, I just spoke with an online rep today to ask wether I would be able to still do the upgrade on the 1st, being that it is a holiday, and they said I could however I would have to pay $95 in early termination fees. If that is true that is completely absurd since I was told by TWO AT&T reps that I would not be charged extra as long as I wated till the current bill cycle that the upgrade would become eligable. I really would like to not wait another two weeks to get a new phone.

Hello!

 

Alright, so my current 2-year commitment ends September 16th. However, my old Galaxy s3 has stopped working and has not worked for about a month now. When it first happend I spoke with both an onine rep as well as a person in an AT&T store. They said that as long as I waited till September 1st, I didn't have to pay any early upgrade fees. However, I just spoke with an online rep today to ask wether I would be able to still do the upgrade on the 1st, being that it is a holiday, and they said I could however I would have to pay $95 in early termination fees. If that is true that is completely absurd since I was told by TWO AT&T reps that I would not be charged extra as long as I wated till the current bill cycle that the upgrade would become eligable. I really would like to not wait another two weeks to get a new phone.

2-Year Contract Early Upgrade (Same month of expiration)

1,081 views
1 reply
(0) Me too
(0) Me too
Reply
View all replies
(1)
0
(0)
  • Rate this reply
View profile
Sep 2, 2014 9:21:18 AM
0
(0)
Community Manager

Hello, austin.freeberg!

 

Thanks for posting. I'm sorry to hear about the confusion surrounding your upgrade options. we would be happy to review your account and get it all straightened out, so please click here to send us a private message.

 

In your message, please provide your name, phone number, email address, and the best time to reach you. You can expect a reply within two business days, so keep an eye on the little blue envelope icon in the top right corner of your screen.

 

In the meantime, feel free to mesage me with any other questions or concerns.

 

-Mariana


Rethink Possible


Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions: Learn More.

Hello, austin.freeberg!

 

Thanks for posting. I'm sorry to hear about the confusion surrounding your upgrade options. we would be happy to review your account and get it all straightened out, so please click here to send us a private message.

 

In your message, please provide your name, phone number, email address, and the best time to reach you. You can expect a reply within two business days, so keep an eye on the little blue envelope icon in the top right corner of your screen.

 

In the meantime, feel free to mesage me with any other questions or concerns.

 

-Mariana


Rethink Possible


Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions: Learn More.

*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: 2-Year Contract Early Upgrade (Same month of expiration)

2 of 2 (1,033 Views)
Advanced
You must be signed in to add attachments
Share this post
Share this post