07-03-2013 11:12 PM
07-04-2013 6:40 AM
There are couple of possibilities (you can see what the charges are for on your bill), could be data or minutes overages, $2 on your basic phone is definitely for ppu data access. Have you made any changes to your plan recently?
07-04-2013 11:14 AM
07-04-2013 11:30 AM
07-04-2013 12:13 PM
If you have questions regarding your bill, you can contact ATTCustomerCare on here, and they'll be glad to explain it and help you better understand your bill.
- edited 07-04-2013 4:35 PM
i added a new line too .. at the beggining of the month .. they charged me 36$ for that and its ok ... but the are charging me 295$ for the month and thats alot
If this is the first bill after adding the line the bill is pro-rated for that new line. The bill is broken down by cell number, go through each line and see where the additional charges are at. suspect a majority of it will be on the new line
look at this link to see how the bill is broken down and how it is pro-rated
07-05-2013 1:36 PM
I think wingrider01 may be on the right track with the explanation of prorated charges for your bill. One of our managers will be reaching out to you shortly for some more information so we can go over the bill with you in detail.
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