unlock iphone be locked after restore

unlock iphone be locked after restore

[ Edited ]

Hi there

 

i have iphone 5 original unlock model A1428

 

i update it to iso 7 and i restored it to iso 6.1.4 the iphone is locked

 

[removed image containing phone number]

 

 

 

so , how can u fix it

Message 1 of 9 (967 Views)

Re: unlock iphone be locked after restore

[ Edited ]

this letter form apple team 

 

 

 

 

 

Apple Team  This device has not been reported as lost or stolen and is currently available for use.

 

 

 

 

 

Dear , IMEI :

UNLOCK CODE: IMEI: 

Serial Number: 

Part Description: IPHONE 5 16GB WHITE

Product Version: 7.0.X Coverage Status: Apple Limited Warranty Coverage End Date: 14/10/13 First Unbrick Date: 11/04/13 Last Unbrick Date: 16/05/13 Next Tether Activation Policy Description: Unlock. Lock Status: Unlocked Best Regards Apple Team

 

[edited for privacy]

Message 2 of 9 (966 Views)
Expert

Re: unlock iphone be locked after restore

Suspect you will need to take it to a genius bar, you installed a beta OS on it and then went back to the released OS. This may have messed something up.

 

You could try setting it up as a brand new phone with no restore to see if that will put it back in the original unlocked state. Hopfully you have a developers license or you may have problems since you installed the IOS 7 beta

Message 3 of 9 (949 Views)

Re: unlock iphone be locked after restore

sorry but i didnt understood your worlds very mutch 

 

i have other iphone and it's work good

 

and i have dev account 

 

 

the problem that i did 

 

the iphone was iso 6.1.3 

and this is the problem 

 

if you want to update it the iphone must be on iso 6.1.4 but mine is not 

 

 

so , how can i fix it ?

Message 4 of 9 (916 Views)
Expert

Re: unlock iphone be locked after restore


yuosif.ali90 wrote:

sorry but i didnt understood your worlds very mutch 

 

i have other iphone and it's work good

 

and i have dev account 

 

 

the problem that i did 

 

the iphone was iso 6.1.3 

and this is the problem 

 

if you want to update it the iphone must be on iso 6.1.4 but mine is not 

 

 

so , how can i fix it ?


you need to talk to Apple

Message 5 of 9 (842 Views)

Re: unlock iphone be locked after restore

i talked to apple

 

and they told me talk to at&t

 

i dont know what i do now 

 

please help me 

Message 6 of 9 (757 Views)
Expert

Re: unlock iphone be locked after restore


yuosif.ali90 wrote:

i talked to apple

 

and they told me talk to at&t

 

i dont know what i do now 

 

please help me 


you stated you purchased the phone unlocked from Apple - "i have iphone 5 original unlock model A1428", att does not sell unlocked Iphones. Apple is the only one that sells a unlocked ATT Iphone. Get your reciept and make an appointment at the Apple Genus bar

Message 7 of 9 (742 Views)

Re: unlock iphone be locked after restore

but it locked at&t

thanks for your help
Message 8 of 9 (725 Views)
Highlighted
Expert

Re: unlock iphone be locked after restore


yuosif.ali90 wrote:
but it locked at&t

thanks for your help

the follow this link

http://forums.att.com/t5/Apple-Community-Discussion/iPhone-Unlock-Information/m-p/3260825#U3260825

 

supply all the required information and submit it to att for their processing, you will get a email that will tell you if the phone qualifies by att requirements for a unlock. Or go to a apple genus bar and le them work it out

Message 9 of 9 (716 Views)
Share this topic
Announcements

Welcome to the AT&T Community Forums!!! Stop by the Community How-To section for tips on how to get started.