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Posted Jan 27, 2014
8:32:57 AM
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security issue

I got a txt message from ATT last week, said my credit card information for autopay has changed. But I did not do it. After chatted with a representative, he told me my bank did it. So I called my bank, they told me they never do such things. Today I got another message said my autopay can not go through due to the credit card problem. I chatted with 2 other representatives and tried to warn them, that there may be some security issue. But they seem do not care about this at all, they just corrected my credit card info and get my payment through. This scared me, why ATT does not care about the security issue, how they keep our information safe? I hope someone here see this can report to the guy who is incharge, ATT definitely need pay attention to this, otherwise I am thinking switch to other carrier.

 

I got a txt message from ATT last week, said my credit card information for autopay has changed. But I did not do it. After chatted with a representative, he told me my bank did it. So I called my bank, they told me they never do such things. Today I got another message said my autopay can not go through due to the credit card problem. I chatted with 2 other representatives and tried to warn them, that there may be some security issue. But they seem do not care about this at all, they just corrected my credit card info and get my payment through. This scared me, why ATT does not care about the security issue, how they keep our information safe? I hope someone here see this can report to the guy who is incharge, ATT definitely need pay attention to this, otherwise I am thinking switch to other carrier.

 

security issue

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Jan 27, 2014 11:16:20 AM
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Hello, JYBAL!

 

Thanks for posting. I'm sorry to hear about your recent issues with autopay. If there is in fact a security breach, we absolutely want to investigate it. Keeping our customers' information safe is of the utmost importance. If you don't mind, please send us a private message by clicking here so we can begin an investigation.

 

In your message, please provide your name, phone number, email address, and the best time to reach you. Keep an eye on the little blue envelope icon in the top right corner of your screen for a response.

 

In the meantime, feel free to message me with any other questions or concerns!

 

-Mariana


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For account specific help, please send a private message to ATTCustomerCare

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

Hello, JYBAL!

 

Thanks for posting. I'm sorry to hear about your recent issues with autopay. If there is in fact a security breach, we absolutely want to investigate it. Keeping our customers' information safe is of the utmost importance. If you don't mind, please send us a private message by clicking here so we can begin an investigation.

 

In your message, please provide your name, phone number, email address, and the best time to reach you. Keep an eye on the little blue envelope icon in the top right corner of your screen for a response.

 

In the meantime, feel free to message me with any other questions or concerns!

 

-Mariana


Rethink Possible

For account specific help, please send a private message to ATTCustomerCare

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: security issue

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Jan 27, 2014 4:57:40 PM
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JYBAL wrote:

I got a txt message from ATT last week, said my credit card information for autopay has changed. But I did not do it. After chatted with a representative, he told me my bank did it. So I called my bank, they told me they never do such things. Today I got another message said my autopay can not go through due to the credit card problem. I chatted with 2 other representatives and tried to warn them, that there may be some security issue. But they seem do not care about this at all, they just corrected my credit card info and get my payment through. This scared me, why ATT does not care about the security issue, how they keep our information safe? I hope someone here see this can report to the guy who is incharge, ATT definitely need pay attention to this, otherwise I am thinking switch to other carrier.

 


did you check to see if the credit card you have on file has expired?


JYBAL wrote:

I got a txt message from ATT last week, said my credit card information for autopay has changed. But I did not do it. After chatted with a representative, he told me my bank did it. So I called my bank, they told me they never do such things. Today I got another message said my autopay can not go through due to the credit card problem. I chatted with 2 other representatives and tried to warn them, that there may be some security issue. But they seem do not care about this at all, they just corrected my credit card info and get my payment through. This scared me, why ATT does not care about the security issue, how they keep our information safe? I hope someone here see this can report to the guy who is incharge, ATT definitely need pay attention to this, otherwise I am thinking switch to other carrier.

 


did you check to see if the credit card you have on file has expired?

Re: security issue

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Jan 27, 2014 8:07:00 PM
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funny thing is the mysterious guy changed the expiration day, and my card still working right now.
funny thing is the mysterious guy changed the expiration day, and my card still working right now.

Re: security issue

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