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What about when the online version is inaccurate? Mine is missing some activity/information regarding some texting I've done. I've contacted customer service and the best thing they can do is "look into" the matter. I get a case number but no guarantee that the issue will be resolved :/ I need the information sooner than the 9 day turnaround for the disposition. Is there any way I can get my records faster?
"Mine is missing some activity/information regarding some texting I've done."
If you're using an iPhone than you won't see those that were sent/received using Apple's iMessage system because it uses data. The same might apply to some other platforms, like BBM on Blackberry for example.
How do I access my online account, and where do I go after I logged in so I can get a copy of my cell phone records?
go to www.att.com, click on MyATT then sign in - if you are on a family plan you will not be able to see a lot of items without being the primary account holder or an authorized user. Also for text messages you will only see the number texted to or from, you will not see the message body.
Try six months. That's why I cancelled my account today. They are awful, and I needed these records from 11 months ago to prove I wasn't on the phone in court.
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