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past due/had pymt plan set up

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past due/had pymt plan set up

I have had so much trouble with at&t so far..I've had to call in sevetal times to get bill fixed..I had a pymt arraingement set up yet my phone was still disconnected..I want to knkw why??
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Community Manager

Re: past due/had pymt plan set up

Hello, cgreen45177!

 

Welcome to the forums, and thanks for your post!

 

I'm so sorry to hear about your recent experiences setting up a payment plan. If you don't mind, go ahead and send us a private message by clicking here so we can investigate further.

 

In your message, please provide your name, phone number, email address, and the best time to reach you. You can expect a reply within two business days, so please keep an eye on the little blue envelope icon in the top right corner of your screen.

 


In the meantime, feel free to message me with any additional questions or concerns!

 

-Mariana

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 2 of 4

Re: past due/had pymt plan set up

Me too!! It's unbelievable and when I called and IM them I get no where but snobby people and finger pointing back at me, I never though out of all the companies I could have chosen Att would be the company that would NOT honor there FA I made, what happened to your devices are guaranteed as long as you hold up your end of the arrangement. Now I have a $40 gee also to look forward to right before the holidays and NO job.
Message 3 of 4
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Community Manager

Re: past due/had pymt plan set up

Hello, Miskacat01!

 

Thanks for your post. I'm sorry to hear you're also having difficulties with your payment arrangment.

 

I just wanted to let you know that I've received your message, and someone will be reaching out to you soon.

 

-Mariana

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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