Helpful Links

ordering a new device

Contributor

ordering a new device

I ordered a phone last Tuesday. I called today because it kept saying backordered on the website. So they cancelled my order and did it over. Today my phone was processing now it says backordered. What can i do? I have called at&t everyday since the 15th and nothing have changed. Im frustrated.
559 Views
Message 1 of 4
Community Manager

Re: ordering a new device

Hello, tbaby18!

 

I'm sorry to hear that you're having such difficulty ordering a new device. If you don't mind, please send us a private message by clicking here so we can get this sorted out for you.

 

In your message, please provide your name, phone number, email address, and the best time to reach you. You can expect a reply within two business days, so keep an eye on the little blue envelope in the top right corner of your screen.

 

In the meantime, please feel free to message me with any additional questions or concerns!

 

-Mariana

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 2 of 4
Expert

Re: ordering a new device


tbaby18 wrote:
I ordered a phone last Tuesday. I called today because it kept saying backordered on the website. So they cancelled my order and did it over. Today my phone was processing now it says backordered. What can i do? I have called at&t everyday since the 15th and nothing have changed. Im frustrated.

Would follow the above suggestion, also, if it was a iphone 5S, especially a gold one the back order status is understandable, there is a thread in the Apple forums here that is talking about it

Message 3 of 4
Contributor

Re: ordering a new device

Its a Samsung Galaxy Express. I even called today and they said they are gonna put a request in with the warehouse my phone is being shipped from. I haven't heard anything yet. Sadly. Smh.
Message 4 of 4
You must type a description before you click preview or reply.
Share this topic
Announcements

Are you looking to upgrade and activate your device?
Let us help make Ordering, Upgrading and Activating easy!

AT&T Locker is being discontinued on August 3rd. Find out what you need to do.

Additional Support