11-05-2013 11:13 AM
I just purchased a Nexus 5 32 GB model from google and I am looking to switch to AT&T. However, I was just told (in store) that even though I am bringing my own phone to AT&T, I will be FORCED to have a two-year contract. Please tell me this is wrong. I purchased an unlocked non-contract phone so that I wouldn't have to enter a new contract again. (I have had too many bad experiences on contracts).
I really hope this is incorrect.
A concerned possible customer,
11-05-2013 12:24 PM
Welcome to the forums, and thanks for your post!
Normally, if you bring your own equipment you don't need to sign a new contract. However, there are exceptions. Do you have a business discount on your account? Also, what store did you go to? Was it a corporate owned store?
Your answers to those questions will help us figure out the problem. Feel free to message me with any additional questions or concerns!
11-05-2013 12:41 PM
Thanks for the response Mariana,
And yes I will have a company discount applied (this is another area of contention, as I have been told in our office that the discount is 12-14 percent, and the AT&T store employee gave me a lower number, so I am looking into that as well). This was an 'Authorized Reseller' location, but I do plan to stop by a corporate store this evening, to follow up.
Hope that helps clear things up.
11-05-2013 2:04 PM
Depending on the kind of discount you get, you may be required to sign up with a two year commitment. If you would like, we can review your account and verify this for you. Simply send us a private message by clicking here. If the discount is not the problem, it could be that the authorized retailer has its own set of rules and policies that interfere with what you're trying to do.
In your message, be sure to provide your name, phone number, email address, and the best time to reach you. Keep an eye on the little blue envelope icon in the top right corner of your screen for a response.
In the meantime, feel free to message me with any additional questions or concerns!
© 2017 AT&T Intellectual Property.This link will open a new window All rights reserved. AT&T, Globe logo, Mobilizing Your World and DIRECTV are registered trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks are the property of their respective owners.
Congratulations! You earned the Liz badge!