01-13-2014 9:24 AM
01-13-2014 9:34 AM
AT&T Next is still a contract. If you want to return the phones, you'll have to pay for the ETF, which in this case is the remaining balance of the phones.
The difference between the bills is most likely the monthly payment for the Next Plan, which is basically a Lease to Own option, rather than paying a subsidized price for the device on a regular 2 year contract.
Why they didn't give you a choice on which device you wanted is very strange and doesn't sound right at all.
01-13-2014 10:32 AM
01-13-2014 11:33 AM
As far as I know you should of been able to get the 4s on the Next Plan. It is featured on the AT&T website as being eligble at $22.50 a month. (iPhone 4s on AT&T Next.)
My apologies the transaction did not go as smoothly as it should have.
01-13-2014 2:34 PM
I wanted the iPhone 4s what I use to have and the employee said those are outdated you will need to get something here in the store that is new which they kept showing the Samsung galaxy and if I wanted the newer I phones I would have to wait over a month and I needed a phone asap. If that's the case that I need to pay the balance of the phones than I'm going to have to drop att again because I can't afford this and they told us this was the only option we had.
If you leave AT&T now, the full balance of the phones becomes due immediately upon service termination.
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