my phone won't receive messages but will send them

Tutor

my phone won't receive messages but will send them

[ Edited ]

I need assistance my phone won't receive messages but will send them

Message 1 of 7 (664 Views)
Community Manager

Re: my phone won't receive messages but will send them

Hello @jspeaks72 

 

What is a make/model of your phone? And what plan do you have with AT&T?

 

Thanks,

Dmitriy


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Message 2 of 7 (633 Views)
Tutor

Re: my phone won't receive messages but will send them

Att avail 2 and prepaid
Message 3 of 7 (628 Views)
Tutor

Re: my phone won't receive messages but will send them

I just changed from the 60 a month to the 2 dollar a day and my phone isn't even giving me the service messages that say I'm using the 2 dollars a day I have to dial *777# just to check my balance
Message 4 of 7 (626 Views)
Tutor

Re: my phone won't receive messages but will send them

Also there's no ring back to the people who call I've restarted the phone took the battery out waited 30 seconds and put it back in chefked for updates and no change
Message 5 of 7 (623 Views)
Tutor

Re: my phone won't receive messages but will send them

So far tech support hasn't helped deleted messages and still no change
Message 6 of 7 (598 Views)
Teacher

Re: my phone won't receive messages but will send them

you said there is no ring back for your callers, did you ever set up a personal ring back tone, has it been a year, is it expired, if yes call customer care for them to remove the code from their settings so that your callers can get the normal ring, or add another ring back tone

Message 7 of 7 (548 Views)
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