11-04-2013 6:46 PM - edited 11-04-2013 6:49 PM
AT&T handed it off to Apple, back and forth for weeks and no resolution short of wiping the phone without restoring my data (IOW, losing all my data.)That's not acceptable because I have texts I need to save as well as call history. My wife had the same problem on her iphone 4, and we upgraded her to a Lumia 1020 and her problems were gone. Of course so were her textxs, etc. Not a happy Apple user, or AT&T customer right now.
For the record, all settings have been checked and checked again: data, mms, reset network, reset all, imesage on and off, nothing works except reset all and don't restore anything from backup. This is crazy!
11-07-2013 11:11 AM
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11-15-2013 8:57 PM
An AppleCare Senior Advisor is no longer answering my emails. I already went through AT&T engineers who sent me to Apple where it was escated but unresolved. I started back in September with a visit to an AT&T corporate store, where they sent me to the regional AT&T device support store.
I've spent at least 6 hours on the phone already, and if I billed my consulting rate I could buy an unlocked iPhone 5S with plenty of room for Christmas shopping.
I did reply as requested, (all of text above) but I'm tired of spending endless hours on the phone backing up, resetting, restoring, etc.
11-15-2013 8:58 PM
And for the record I've had the problem since the phone was new in April.
11-20-2013 5:03 AM
Do you upgrade from another iPhone? I had this problem and found out that some texts were routed to my old iphone. If so, go to your old phone and go to settings/messages and turn off imessage. I'm assuming that the support you've already have made sure your "send as SMS", "MMS Messaging" and "Group Messaging" settings are set to on (green).
11-20-2013 4:34 PM
It was an upgrade, but the old phone was wiped and became my wife's. Yeah, we set everything on. tried toggling off/on, reset the messaging at the AT&T plan level. No Joy! Wiping the phone and not restoring my data (IOW setting up as a completely new phone) works, but of course that means my call history and text messages are gone. For a couple of personal reasons that is absolutely not acceptable.
11-21-2013 9:09 AM
Did you receive a new number when you got this phone or is it the same number you had before? Are the text messages that don't come through consistently from the same people?
11-21-2013 12:21 PM
Same number I've had since the 90's. All MMS (pics, contact shares, etc.) plus just certain SMS messages are not coming through. MMS will show a preview notification with the tiny thumbnail, but opening the message just shows a box (normally shown when something actually is downloading) that says "downloading" with the filename and size, but it's not actaully downloading and the picture (or whatever) never shows up. There are certain SMS senders that no longer work, e.g. my bank and my alarm company. The same senders work fine on my wifes line...
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