10-26-2012 10:27 PM
I just upgraded my iphone 4s to the 5gb data plan with personal hotspot. When I go to click the 'Set up personal hotspot' option it tells me to either call ATT or go to the website. I have been searcing the website for hours & have found nothing that tells me how to set up my personal hotspot. and I guess I am confused on how exactly a personal hotspot affects my data plan. If i connect my laptop to my personal hotspot will that use my 5gb of data? Or are devices connected to my personal hotspot able to use unlimited data? I have a Roku player that connects to my tv and uses WiFi to stream netflix, if I connect this player to my personal hotspot will I be able to stream netflix or will that use up all my data?
10-27-2012 8:30 AM
10-27-2012 12:55 PM
10-06-2013 10:17 AM
I created an account just to explain my problem with this issue and how it was resolved.
I had an old data plan (2 gig iPhone Data) and recently changed to a mobile share plan. Whenever I tried to setup personal hotspot on my iPhone 5, it instructed me to contact ATT. I did, talked to customer service, was transferred to tech support where they told me it was basically an Apple issue. Frustrated, I looked online to find a solution, but could't find one that worked. I tried reseting network settings, restoring phone, etc. Still told me to contact ATT to enable hotspot.
Called ATT tech support the next day. Tech support said that my mobile share plan should have allowed my iPhone to use personal hotspot, but I explained to him that it still told me to contact ATT to set it up. Tech support "pushed" updates to my iPhone to ensure that old info was cleared and replaced with correct ATT network settings. I tried Hotspot again, but the same issue occurred.
Finally, tech support said he was going to change my data plan back to one that did not allow mobile share, and then change it back to the mobile share plan that I had. I turned my phone off for 3 minutes while he did that. Turned my phone back on, and the hotspot feature magically appeared and didn't tell me to contact AT&T!
So in conclusion, call ATT tech support and persuade them to change your plan to one without personal hotspot and then change it back to your current plan, as well as ensure network settings are up to date. If they tell you that it won't solve anything call again and speak to someone different until someone can oblige.
I was so frustrated with this issue and was on the verge of switching carriers, but thankfully this issue was resolved.
Hope this helps others who are having the same issue with personal hotspot!
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