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iPhone5 not receiving calls

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iPhone5 not receiving calls

At least twice now my other half has tried to call me mobile to mobile.  I'm at home with plenty of cell service (3 to 5 bars).  My phone does not ring, it does not register as a recent or missed call, yet it goes to my voicemail.

 

Once he left a voice mail and it alerted me like an hour after the voice mail was left.  But didn't register as a missed or recent call.

Second time it went to voice mail and he didn't leave a msg.   Still should register as a recent or missed call I would think.

 

This happening to anyone else?

 

Thanks.

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Message 1 of 22
Tutor

Re: iPhone5 not receiving calls

i have an Iphone 5 that worked fine until i upgraded the IOS to the current IOS7. ever since then people have to call me multiple times in a row to get through, otherwise it rings once on their end and goes to VM. i randomly get missed call notifications and VM notifications , sometimes hours or even days later.

i have not changed where i live or how i live for years , i do the same things , goto the same locations i did previously etc. . i have reset the phone a few times, had people at att look at it and Apple. no one can find anything wrong . i can upgrade to a new phone but i hesitate because i am suspicious that its in fact the IOS7 that isnt functioning correctly . since i use my phone for work and get about 20-50 calls a day im getting nowhere fast and VM full notifications from my unlimited VM also .

i feel like i am being backed into a corner to get a droid phone even though i dont want it. does anyone have a positive experience with the newer IPHONES?

any advice appreciated.

Message 16 of 22
Expert

Re: iPhone5 not receiving calls


rnyc wrote:

i have an Iphone 5 that worked fine until i upgraded the IOS to the current IOS7. ever since then people have to call me multiple times in a row to get through, otherwise it rings once on their end and goes to VM. i randomly get missed call notifications and VM notifications , sometimes hours or even days later.

i have not changed where i live or how i live for years , i do the same things , goto the same locations i did previously etc. . i have reset the phone a few times, had people at att look at it and Apple. no one can find anything wrong . i can upgrade to a new phone but i hesitate because i am suspicious that its in fact the IOS7 that isnt functioning correctly . since i use my phone for work and get about 20-50 calls a day im getting nowhere fast and VM full notifications from my unlimited VM also .

i feel like i am being backed into a corner to get a droid phone even though i dont want it. does anyone have a positive experience with the newer IPHONES?

any advice appreciated.


Using a Iphone 5 with the lastest update of IOS 7 with no issues, remember if you upgrade to a newer iphone you will still be running IOS 7. Did you do a full reset and setup as a new phone with no restore?

Message 17 of 22
Tutor

Re: iPhone5 not receiving calls

i did do the full reset with no back up  twice. i know the IOS7 is on both machines , but it seems both machines arent identical , at lease from the reviews i have read. i also wonder if this is a NY centric anomoly .


wingrider01 wrote:

rnyc wrote:

i have an Iphone 5 that worked fine until i upgraded the IOS to the current IOS7. ever since then people have to call me multiple times in a row to get through, otherwise it rings once on their end and goes to VM. i randomly get missed call notifications and VM notifications , sometimes hours or even days later.

i have not changed where i live or how i live for years , i do the same things , goto the same locations i did previously etc. . i have reset the phone a few times, had people at att look at it and Apple. no one can find anything wrong . i can upgrade to a new phone but i hesitate because i am suspicious that its in fact the IOS7 that isnt functioning correctly . since i use my phone for work and get about 20-50 calls a day im getting nowhere fast and VM full notifications from my unlimited VM also .

i feel like i am being backed into a corner to get a droid phone even though i dont want it. does anyone have a positive experience with the newer IPHONES?

any advice appreciated.


Using a Iphone 5 with the lastest update of IOS 7 with no issues, remember if you upgrade to a newer iphone you will still be running IOS 7. Did you do a full reset and setup as a new phone with no restore?


 

Message 18 of 22
Expert

Re: iPhone5 not receiving calls

I would then suggest that you go over to the Apple forums and see if anyone has any answers there

 

 

If you did do a full reset by setting it up as a new device then there sounds like there are hardware issues though

Message 19 of 22
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Tutor

Re: iPhone5 not receiving calls

i looks like on the Apple forums , people are saying it could be a firmware problem. they can fix it (although not a good fix) by turning off the LTE in settings.
Message 20 of 22
Contributor

Re: iPhone5 not receiving calls

I am having the same problem and it seems many others are as well.

What is the fix.

Thank you.

Message 21 of 22
Contributor

Re: iPhone5 not receiving calls

Yes....this is happening to me as well.

I receive calls but sometimes I will have a voicemail and my phone didn't ring. 

I also have had people tell me they called and immediately got my voicemail but

I can't tell they even called. MY phone does not log a call in at all.

Message 22 of 22
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