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Posted Oct 30, 2012
6:46:16 PM
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iPhone5 not receiving calls

At least twice now my other half has tried to call me mobile to mobile.  I'm at home with plenty of cell service (3 to 5 bars).  My phone does not ring, it does not register as a recent or missed call, yet it goes to my voicemail.

 

Once he left a voice mail and it alerted me like an hour after the voice mail was left.  But didn't register as a missed or recent call.

Second time it went to voice mail and he didn't leave a msg.   Still should register as a recent or missed call I would think.

 

This happening to anyone else?

 

Thanks.

At least twice now my other half has tried to call me mobile to mobile.  I'm at home with plenty of cell service (3 to 5 bars).  My phone does not ring, it does not register as a recent or missed call, yet it goes to my voicemail.

 

Once he left a voice mail and it alerted me like an hour after the voice mail was left.  But didn't register as a missed or recent call.

Second time it went to voice mail and he didn't leave a msg.   Still should register as a recent or missed call I would think.

 

This happening to anyone else?

 

Thanks.

iPhone5 not receiving calls

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Nov 1, 2012 10:59:23 AM
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I'm sorry you're having trouble with your phone, @KrisM32. Can you send a Private Message to @attjuliecs with your account and contact number? I can have a manager get in touch with you to assist.

 

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Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

I'm sorry you're having trouble with your phone, @KrisM32. Can you send a Private Message to @attjuliecs with your account and contact number? I can have a manager get in touch with you to assist.

 

Thanks

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

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Nov 1, 2012 1:16:46 PM
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KrisM32 wrote:

Once he left a voice mail and it alerted me like an hour after the voice mail was left.  But didn't register as a missed or recent call.


I've seen this issue with cell tower/network problems in the past.  The visual voicemail requires a good cellular data connection and long delays in notification can indicate cellular/data issues.

Even though the phone shows connected doesn't mean it can always process a call.  With tower/network problems there can be oversaturation and not enough capability to complete the call. 

 


KrisM32 wrote:

Second time it went to voice mail and he didn't leave a msg.   Still should register as a recent or missed call I would think.


No.  If the phone at your end didn't ring it would not show a missed call.  The same thing would happen if your phone was turned off and your friend called.  It would go to your voicemail.  When you turn your phone back on it will not show the calls that happened while it was off.

 

In any event I would give customer service a call and report the issues so they know there is problems in the area to help it get resolved quicker.

 

 


KrisM32 wrote:

Once he left a voice mail and it alerted me like an hour after the voice mail was left.  But didn't register as a missed or recent call.


I've seen this issue with cell tower/network problems in the past.  The visual voicemail requires a good cellular data connection and long delays in notification can indicate cellular/data issues.

Even though the phone shows connected doesn't mean it can always process a call.  With tower/network problems there can be oversaturation and not enough capability to complete the call. 

 


KrisM32 wrote:

Second time it went to voice mail and he didn't leave a msg.   Still should register as a recent or missed call I would think.


No.  If the phone at your end didn't ring it would not show a missed call.  The same thing would happen if your phone was turned off and your friend called.  It would go to your voicemail.  When you turn your phone back on it will not show the calls that happened while it was off.

 

In any event I would give customer service a call and report the issues so they know there is problems in the area to help it get resolved quicker.

 

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Nov 27, 2012 9:55:09 AM
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I have had the same problem with Samsung Galaxy. Phone does not ring and no notification that a call was missed. VERY FRUSTRATING. Time to call Verizon.

I have had the same problem with Samsung Galaxy. Phone does not ring and no notification that a call was missed. VERY FRUSTRATING. Time to call Verizon.

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Jan 28, 2013 3:58:56 PM
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I'm having the same problem since yesterday. My family has brought it to my attention that they are either getting a dialtone when they call or it is going to voicemail after only a ring.
I attempted to call myself from another iPhone and the landline phone and these calls are going straight to voicemail. What can I do?
I'm having the same problem since yesterday. My family has brought it to my attention that they are either getting a dialtone when they call or it is going to voicemail after only a ring.
I attempted to call myself from another iPhone and the landline phone and these calls are going straight to voicemail. What can I do?

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Jan 28, 2013 4:15:41 PM
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Those having this issue, make sure that every day, if you leave your phone on 24/7, to cycle the phone off and back on. Also there can be issues in the area, that your phone's software will think that it is still on another tower, or channel in the circuit, and the MTSO will hic-up, so in turn you get issues like no phone rining, or delayed voicemails.

Happens a lot when people roam outside their home area to another city or country also, when the phone does not properly register with that network.
________________________________________________________________

"Ren: Now listen, Cadet. I've got a job for you. See this button? Don't touch it! It's the History Eraser button, you fool!

Stimpy: So what'll happen?

Ren: That's just it. We don't know. Maybe something bad, maybe something good. I guess we'll never know, 'cause you're going to guard it. You won't touch it, will you?"
________________________________________________________________
Those having this issue, make sure that every day, if you leave your phone on 24/7, to cycle the phone off and back on. Also there can be issues in the area, that your phone's software will think that it is still on another tower, or channel in the circuit, and the MTSO will hic-up, so in turn you get issues like no phone rining, or delayed voicemails.

Happens a lot when people roam outside their home area to another city or country also, when the phone does not properly register with that network.
________________________________________________________________

"Ren: Now listen, Cadet. I've got a job for you. See this button? Don't touch it! It's the History Eraser button, you fool!

Stimpy: So what'll happen?

Ren: That's just it. We don't know. Maybe something bad, maybe something good. I guess we'll never know, 'cause you're going to guard it. You won't touch it, will you?"
________________________________________________________________

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Jun 11, 2013 5:54:30 AM
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that happens to me more and more, is it the phone or AT&T service?

that happens to me more and more, is it the phone or AT&T service?

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Jun 26, 2013 1:48:50 PM
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I have the same problem...repeatedly get voice mails when i've been sitting with my phone next to me.  No ring - just VM.  I've rebooted my phone and that randomly resolves the problem.  Never had the same issue with the iphone 3gs.  not sure if it's the 5 or if ATT's 4G or LTE service is the culprit.

I have the same problem...repeatedly get voice mails when i've been sitting with my phone next to me.  No ring - just VM.  I've rebooted my phone and that randomly resolves the problem.  Never had the same issue with the iphone 3gs.  not sure if it's the 5 or if ATT's 4G or LTE service is the culprit.

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Jun 26, 2013 6:24:30 PM
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Bags51,

Have you even tried calling AT&T to see if they can resolve the problem? Hate to bust your bubble, but Verizon has issues with their service as well. No carrier can be 100% 100% of the time!
Bags51,

Have you even tried calling AT&T to see if they can resolve the problem? Hate to bust your bubble, but Verizon has issues with their service as well. No carrier can be 100% 100% of the time!

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Jun 26, 2013 6:58:10 PM
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ircoburn wrote:

I have the same problem...repeatedly get voice mails when i've been sitting with my phone next to me.  No ring - just VM.  I've rebooted my phone and that randomly resolves the problem.  Never had the same issue with the iphone 3gs.  not sure if it's the 5 or if ATT's 4G or LTE service is the culprit.


Call a Apple Genus bar at a Apple store and make an appointment to have Apple check your phone out, sounds more like a individual phone issue, not having problems on the 5 here


ircoburn wrote:

I have the same problem...repeatedly get voice mails when i've been sitting with my phone next to me.  No ring - just VM.  I've rebooted my phone and that randomly resolves the problem.  Never had the same issue with the iphone 3gs.  not sure if it's the 5 or if ATT's 4G or LTE service is the culprit.


Call a Apple Genus bar at a Apple store and make an appointment to have Apple check your phone out, sounds more like a individual phone issue, not having problems on the 5 here

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Jun 26, 2013 7:05:48 PM
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Still happens to me.  The problem is that it's random and intermittent and so therefore, hard to solve and hard to prove it's happening or hard to prove it is fixed.

 

Never had problem with 3gs either.

 

I also recently begun having failed calls, and it flips immediately from "No Service", "Searching...", to 4G or LTE.  This is also random and intermittent.

 

 

Still happens to me.  The problem is that it's random and intermittent and so therefore, hard to solve and hard to prove it's happening or hard to prove it is fixed.

 

Never had problem with 3gs either.

 

I also recently begun having failed calls, and it flips immediately from "No Service", "Searching...", to 4G or LTE.  This is also random and intermittent.

 

 

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Jun 27, 2013 3:20:19 AM
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KrisM32 wrote:

Still happens to me.  The problem is that it's random and intermittent and so therefore, hard to solve and hard to prove it's happening or hard to prove it is fixed.

 

Never had problem with 3gs either.

 

I also recently begun having failed calls, and it flips immediately from "No Service", "Searching...", to 4G or LTE.  This is also random and intermittent.

 

 


those symptoms can be attributed to signal strength. have been walking in downtown New York and go from crystal clear reception to dropped call in about 20 feet. you only have about 0.6 watt transceiver power on the phones, which makes terrain important to the quality of a call, not to mention weather conditions, sun spots to name a few others. Some band frequencies are more susceptible to conditions and terrain then others


KrisM32 wrote:

Still happens to me.  The problem is that it's random and intermittent and so therefore, hard to solve and hard to prove it's happening or hard to prove it is fixed.

 

Never had problem with 3gs either.

 

I also recently begun having failed calls, and it flips immediately from "No Service", "Searching...", to 4G or LTE.  This is also random and intermittent.

 

 


those symptoms can be attributed to signal strength. have been walking in downtown New York and go from crystal clear reception to dropped call in about 20 feet. you only have about 0.6 watt transceiver power on the phones, which makes terrain important to the quality of a call, not to mention weather conditions, sun spots to name a few others. Some band frequencies are more susceptible to conditions and terrain then others

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Jun 27, 2013 6:53:25 AM
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The immediately flipping from No Service, Searching, 4G/LTE and repeat happens while I'm in one spot.  I will try to remember the bar strength next time, but I think it's 5 bars, No Service, Searching, 4G/LTE and then repeat cycle.

The immediately flipping from No Service, Searching, 4G/LTE and repeat happens while I'm in one spot.  I will try to remember the bar strength next time, but I think it's 5 bars, No Service, Searching, 4G/LTE and then repeat cycle.

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Jul 15, 2013 9:01:49 PM
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Problems with the LTE, No Service, Searching endless loop have persisted.  It prompted me to update the software on the phone for the first time since I got it.  It was no help.

 

I read in another thread about getting a new sim card.  I guess that the next step.

 

At times, I want to run this phone over with the car.

Problems with the LTE, No Service, Searching endless loop have persisted.  It prompted me to update the software on the phone for the first time since I got it.  It was no help.

 

I read in another thread about getting a new sim card.  I guess that the next step.

 

At times, I want to run this phone over with the car.

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Jul 16, 2013 8:44:17 AM
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I see this problem with both AT&T and Verizon and with both iPhones and Galaxy it seems when the provider gets overloaded its easier to port the call over to voice mail and its happened to me a time or two especially in Oak Forest in Houston Texas it seems to be a dead zone for most of the providers maybe someday we will get another tower or two.

I see this problem with both AT&T and Verizon and with both iPhones and Galaxy it seems when the provider gets overloaded its easier to port the call over to voice mail and its happened to me a time or two especially in Oak Forest in Houston Texas it seems to be a dead zone for most of the providers maybe someday we will get another tower or two.

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Jan 25, 2014 9:54:02 AM
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i have an Iphone 5 that worked fine until i upgraded the IOS to the current IOS7. ever since then people have to call me multiple times in a row to get through, otherwise it rings once on their end and goes to VM. i randomly get missed call notifications and VM notifications , sometimes hours or even days later.

i have not changed where i live or how i live for years , i do the same things , goto the same locations i did previously etc. . i have reset the phone a few times, had people at att look at it and Apple. no one can find anything wrong . i can upgrade to a new phone but i hesitate because i am suspicious that its in fact the IOS7 that isnt functioning correctly . since i use my phone for work and get about 20-50 calls a day im getting nowhere fast and VM full notifications from my unlimited VM also .

i feel like i am being backed into a corner to get a droid phone even though i dont want it. does anyone have a positive experience with the newer IPHONES?

any advice appreciated.

i have an Iphone 5 that worked fine until i upgraded the IOS to the current IOS7. ever since then people have to call me multiple times in a row to get through, otherwise it rings once on their end and goes to VM. i randomly get missed call notifications and VM notifications , sometimes hours or even days later.

i have not changed where i live or how i live for years , i do the same things , goto the same locations i did previously etc. . i have reset the phone a few times, had people at att look at it and Apple. no one can find anything wrong . i can upgrade to a new phone but i hesitate because i am suspicious that its in fact the IOS7 that isnt functioning correctly . since i use my phone for work and get about 20-50 calls a day im getting nowhere fast and VM full notifications from my unlimited VM also .

i feel like i am being backed into a corner to get a droid phone even though i dont want it. does anyone have a positive experience with the newer IPHONES?

any advice appreciated.

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Jan 25, 2014 1:28:56 PM
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rnyc wrote:

i have an Iphone 5 that worked fine until i upgraded the IOS to the current IOS7. ever since then people have to call me multiple times in a row to get through, otherwise it rings once on their end and goes to VM. i randomly get missed call notifications and VM notifications , sometimes hours or even days later.

i have not changed where i live or how i live for years , i do the same things , goto the same locations i did previously etc. . i have reset the phone a few times, had people at att look at it and Apple. no one can find anything wrong . i can upgrade to a new phone but i hesitate because i am suspicious that its in fact the IOS7 that isnt functioning correctly . since i use my phone for work and get about 20-50 calls a day im getting nowhere fast and VM full notifications from my unlimited VM also .

i feel like i am being backed into a corner to get a droid phone even though i dont want it. does anyone have a positive experience with the newer IPHONES?

any advice appreciated.


Using a Iphone 5 with the lastest update of IOS 7 with no issues, remember if you upgrade to a newer iphone you will still be running IOS 7. Did you do a full reset and setup as a new phone with no restore?


rnyc wrote:

i have an Iphone 5 that worked fine until i upgraded the IOS to the current IOS7. ever since then people have to call me multiple times in a row to get through, otherwise it rings once on their end and goes to VM. i randomly get missed call notifications and VM notifications , sometimes hours or even days later.

i have not changed where i live or how i live for years , i do the same things , goto the same locations i did previously etc. . i have reset the phone a few times, had people at att look at it and Apple. no one can find anything wrong . i can upgrade to a new phone but i hesitate because i am suspicious that its in fact the IOS7 that isnt functioning correctly . since i use my phone for work and get about 20-50 calls a day im getting nowhere fast and VM full notifications from my unlimited VM also .

i feel like i am being backed into a corner to get a droid phone even though i dont want it. does anyone have a positive experience with the newer IPHONES?

any advice appreciated.


Using a Iphone 5 with the lastest update of IOS 7 with no issues, remember if you upgrade to a newer iphone you will still be running IOS 7. Did you do a full reset and setup as a new phone with no restore?

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Jan 25, 2014 1:33:11 PM
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i did do the full reset with no back up  twice. i know the IOS7 is on both machines , but it seems both machines arent identical , at lease from the reviews i have read. i also wonder if this is a NY centric anomoly .


wingrider01 wrote:

rnyc wrote:

i have an Iphone 5 that worked fine until i upgraded the IOS to the current IOS7. ever since then people have to call me multiple times in a row to get through, otherwise it rings once on their end and goes to VM. i randomly get missed call notifications and VM notifications , sometimes hours or even days later.

i have not changed where i live or how i live for years , i do the same things , goto the same locations i did previously etc. . i have reset the phone a few times, had people at att look at it and Apple. no one can find anything wrong . i can upgrade to a new phone but i hesitate because i am suspicious that its in fact the IOS7 that isnt functioning correctly . since i use my phone for work and get about 20-50 calls a day im getting nowhere fast and VM full notifications from my unlimited VM also .

i feel like i am being backed into a corner to get a droid phone even though i dont want it. does anyone have a positive experience with the newer IPHONES?

any advice appreciated.


Using a Iphone 5 with the lastest update of IOS 7 with no issues, remember if you upgrade to a newer iphone you will still be running IOS 7. Did you do a full reset and setup as a new phone with no restore?


 

i did do the full reset with no back up  twice. i know the IOS7 is on both machines , but it seems both machines arent identical , at lease from the reviews i have read. i also wonder if this is a NY centric anomoly .


wingrider01 wrote:

rnyc wrote:

i have an Iphone 5 that worked fine until i upgraded the IOS to the current IOS7. ever since then people have to call me multiple times in a row to get through, otherwise it rings once on their end and goes to VM. i randomly get missed call notifications and VM notifications , sometimes hours or even days later.

i have not changed where i live or how i live for years , i do the same things , goto the same locations i did previously etc. . i have reset the phone a few times, had people at att look at it and Apple. no one can find anything wrong . i can upgrade to a new phone but i hesitate because i am suspicious that its in fact the IOS7 that isnt functioning correctly . since i use my phone for work and get about 20-50 calls a day im getting nowhere fast and VM full notifications from my unlimited VM also .

i feel like i am being backed into a corner to get a droid phone even though i dont want it. does anyone have a positive experience with the newer IPHONES?

any advice appreciated.


Using a Iphone 5 with the lastest update of IOS 7 with no issues, remember if you upgrade to a newer iphone you will still be running IOS 7. Did you do a full reset and setup as a new phone with no restore?


 

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Jan 25, 2014 2:21:58 PM
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Edited by wingrider01 on Jan 25, 2014 at 2:23:14 PM

I would then suggest that you go over to the Apple forums and see if anyone has any answers there

 

 

If you did do a full reset by setting it up as a new device then there sounds like there are hardware issues though

I would then suggest that you go over to the Apple forums and see if anyone has any answers there

 

 

If you did do a full reset by setting it up as a new device then there sounds like there are hardware issues though

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Jan 25, 2014 2:33:38 PM
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i looks like on the Apple forums , people are saying it could be a firmware problem. they can fix it (although not a good fix) by turning off the LTE in settings.
i looks like on the Apple forums , people are saying it could be a firmware problem. they can fix it (although not a good fix) by turning off the LTE in settings.

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Apr 8, 2015 4:42:33 PM
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I am having the same problem and it seems many others are as well.

What is the fix.

Thank you.

I am having the same problem and it seems many others are as well.

What is the fix.

Thank you.

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Apr 8, 2015 4:44:35 PM
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Yes....this is happening to me as well.

I receive calls but sometimes I will have a voicemail and my phone didn't ring. 

I also have had people tell me they called and immediately got my voicemail but

I can't tell they even called. MY phone does not log a call in at all.

Yes....this is happening to me as well.

I receive calls but sometimes I will have a voicemail and my phone didn't ring. 

I also have had people tell me they called and immediately got my voicemail but

I can't tell they even called. MY phone does not log a call in at all.

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