iPhone 5 cellular data charges while using wifi

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iPhone 5 cellular data charges while using wifi

My iPhone 5 uses cellular data even when connected to wifi. I've included snippets from by bill below showing once a hour data usage even when I am at home with the phone connected to wifi.  Although some periods show data usage while I was home asleep, other periods were while I was awake and using the wifi with another computer so I know my home network was working during this time. Apple has released a patch for this exact issue for iPhone 5 on Verizon (http://support.apple.com/kb/HT5526) and Verizon has even offered to pay for data overages (http://money.cnn.com/2012/10/01/technology/iphone-5-data-overage/index.html). When I contacted ATT support I was told that this type of data usage was normal when using wifi since the iPhone 5 was advanced and used data at all times, even when associated with wifi networks. The suggested fix was that I disable cellular data to avoid charges. This answer is unacceptable to me since it defeats the purpose of owning a smart phone in the first place and overlooks an issue that Apple and Verizon are actively working to solve. When can ATT iPhone users expect a patch for this bug?

 

Bill snippet:

10/09 06:26 AM phone  Internet/MEdia Net  Sent 16 KB
10/09 05:26 AM phone  Internet/MEdia Net  Sent 131 KB
10/09 04:26 AM phone  Internet/MEdia Net  Sent 61 KB
10/09 03:26 AM phone  Internet/MEdia Net  Sent 76 KB
10/09 02:26 AM phone  Internet/MEdia Net  Sent 74 KB
10/08 11:26 PM phone  Internet/MEdia Net  Sent 60 KB
10/08 10:26 PM phone  Internet/MEdia Net  Sent 80 KB
10/08 09:26 PM phone  Internet/MEdia Net  Sent 120 KB
10/08 08:26 PM phone  Internet/MEdia Net  Sent 89 KB
10/08 07:26 PM phone  Internet/MEdia Net  Sent 102 KB
10/08 06:26 PM phone  Internet/MEdia Net  Sent 41 KB
...

10/07 09:53 AM phone  Internet/MEdia Net  Sent 19541 KB
10/07 08:53 AM phone  Internet/MEdia Net  Sent 25 KB
10/07 07:53 AM phone  Internet/MEdia Net  Sent 102 KB
10/07 06:53 AM phone  Internet/MEdia Net  Sent 40 KB
10/07 05:53 AM phone  Internet/MEdia Net  Sent 56 KB
10/07 04:53 AM phone  Internet/MEdia Net  Sent 36 KB
10/07 03:53 AM phone  Internet/MEdia Net  Sent 75 KB
10/07 02:53 AM phone  Internet/MEdia Net  Sent 106 KB
10/07 01:53 AM phone  Internet/MEdia Net  Sent 36 KB
10/06 09:53 PM phone  Internet/MEdia Net  Sent 38 KB
10/06 07:53 PM phone  Internet/MEdia Net  Sent 69 KB
10/06 06:53 PM phone  Internet/MEdia Net  Sent 55 KB

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Re: iPhone 5 cellular data charges while using wifi


lbhough wrote:

This has been going on for years I can see and it's absurd.  My wife gets a 5c  for christmas, running iOS 7, she NEVER turns on mobile net or internet and is always at work or home on WIFI.  Our WIFI runs 24/7 .. movies, etc.  never a problem.

 

I discovered that for the past 6 days at 1:53 AM her phone is DLing data.    Same time of night, varying amounts of DATA.   Call ATT ?  no problem.   "Your WiFi must not be working properly "

 

This is nonsense.   All my other phones have unlimited data plans, so I never even looked at this before.

 

This is unacceptable and it's not my job to fix it !     Just UNACCEPTABLE !


At 1:53 am, it means the data is being reported (usage for the day, past hours, whatever). Doesn't necessarily mean data is being used at that time. 

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