iPhone 5 cellular data charges while using wifi

Contributor

iPhone 5 cellular data charges while using wifi

My iPhone 5 uses cellular data even when connected to wifi. I've included snippets from by bill below showing once a hour data usage even when I am at home with the phone connected to wifi.  Although some periods show data usage while I was home asleep, other periods were while I was awake and using the wifi with another computer so I know my home network was working during this time. Apple has released a patch for this exact issue for iPhone 5 on Verizon (http://support.apple.com/kb/HT5526) and Verizon has even offered to pay for data overages (http://money.cnn.com/2012/10/01/technology/iphone-5-data-overage/index.html). When I contacted ATT support I was told that this type of data usage was normal when using wifi since the iPhone 5 was advanced and used data at all times, even when associated with wifi networks. The suggested fix was that I disable cellular data to avoid charges. This answer is unacceptable to me since it defeats the purpose of owning a smart phone in the first place and overlooks an issue that Apple and Verizon are actively working to solve. When can ATT iPhone users expect a patch for this bug?

 

Bill snippet:

10/09 06:26 AM phone  Internet/MEdia Net  Sent 16 KB
10/09 05:26 AM phone  Internet/MEdia Net  Sent 131 KB
10/09 04:26 AM phone  Internet/MEdia Net  Sent 61 KB
10/09 03:26 AM phone  Internet/MEdia Net  Sent 76 KB
10/09 02:26 AM phone  Internet/MEdia Net  Sent 74 KB
10/08 11:26 PM phone  Internet/MEdia Net  Sent 60 KB
10/08 10:26 PM phone  Internet/MEdia Net  Sent 80 KB
10/08 09:26 PM phone  Internet/MEdia Net  Sent 120 KB
10/08 08:26 PM phone  Internet/MEdia Net  Sent 89 KB
10/08 07:26 PM phone  Internet/MEdia Net  Sent 102 KB
10/08 06:26 PM phone  Internet/MEdia Net  Sent 41 KB
...

10/07 09:53 AM phone  Internet/MEdia Net  Sent 19541 KB
10/07 08:53 AM phone  Internet/MEdia Net  Sent 25 KB
10/07 07:53 AM phone  Internet/MEdia Net  Sent 102 KB
10/07 06:53 AM phone  Internet/MEdia Net  Sent 40 KB
10/07 05:53 AM phone  Internet/MEdia Net  Sent 56 KB
10/07 04:53 AM phone  Internet/MEdia Net  Sent 36 KB
10/07 03:53 AM phone  Internet/MEdia Net  Sent 75 KB
10/07 02:53 AM phone  Internet/MEdia Net  Sent 106 KB
10/07 01:53 AM phone  Internet/MEdia Net  Sent 36 KB
10/06 09:53 PM phone  Internet/MEdia Net  Sent 38 KB
10/06 07:53 PM phone  Internet/MEdia Net  Sent 69 KB
10/06 06:53 PM phone  Internet/MEdia Net  Sent 55 KB

Message 1 of 46 (59,471 Views)
Expert

Re: iPhone 5 cellular data charges while using wifi


porkhelmet wrote:

My iPhone 5 uses cellular data even when connected to wifi. I've included snippets from by bill below showing once a hour data usage even when I am at home with the phone connected to wifi.  Although some periods show data usage while I was home asleep, other periods were while I was awake and using the wifi with another computer so I know my home network was working during this time. Apple has released a patch for this exact issue for iPhone 5 on Verizon (http://support.apple.com/kb/HT5526) and Verizon has even offered to pay for data overages (http://money.cnn.com/2012/10/01/technology/iphone-5-data-overage/index.html). When I contacted ATT support I was told that this type of data usage was normal when using wifi since the iPhone 5 was advanced and used data at all times, even when associated with wifi networks. The suggested fix was that I disable cellular data to avoid charges. This answer is unacceptable to me since it defeats the purpose of owning a smart phone in the first place and overlooks an issue that Apple and Verizon are actively working to solve. When can ATT iPhone users expect a patch for this bug?

 

Bill snippet:

10/09 06:26 AM phone  Internet/MEdia Net  Sent 16 KB
10/09 05:26 AM phone  Internet/MEdia Net  Sent 131 KB
10/09 04:26 AM phone  Internet/MEdia Net  Sent 61 KB
10/09 03:26 AM phone  Internet/MEdia Net  Sent 76 KB
10/09 02:26 AM phone  Internet/MEdia Net  Sent 74 KB
10/08 11:26 PM phone  Internet/MEdia Net  Sent 60 KB
10/08 10:26 PM phone  Internet/MEdia Net  Sent 80 KB
10/08 09:26 PM phone  Internet/MEdia Net  Sent 120 KB
10/08 08:26 PM phone  Internet/MEdia Net  Sent 89 KB
10/08 07:26 PM phone  Internet/MEdia Net  Sent 102 KB
10/08 06:26 PM phone  Internet/MEdia Net  Sent 41 KB
...

10/07 09:53 AM phone  Internet/MEdia Net  Sent 19541 KB
10/07 08:53 AM phone  Internet/MEdia Net  Sent 25 KB
10/07 07:53 AM phone  Internet/MEdia Net  Sent 102 KB
10/07 06:53 AM phone  Internet/MEdia Net  Sent 40 KB
10/07 05:53 AM phone  Internet/MEdia Net  Sent 56 KB
10/07 04:53 AM phone  Internet/MEdia Net  Sent 36 KB
10/07 03:53 AM phone  Internet/MEdia Net  Sent 75 KB
10/07 02:53 AM phone  Internet/MEdia Net  Sent 106 KB
10/07 01:53 AM phone  Internet/MEdia Net  Sent 36 KB
10/06 09:53 PM phone  Internet/MEdia Net  Sent 38 KB
10/06 07:53 PM phone  Internet/MEdia Net  Sent 69 KB
10/06 06:53 PM phone  Internet/MEdia Net  Sent 55 KB


from everything that has been reported this was a verizon issue only for using cellular when on wifi and it was verizion that pushed the update not Itunes, was your phone plugged into a charger? The iphone when it goes into hibernation shutsdown the wifi radio and switches back to cellular to reduce power consumption. This have been true going all the way back to the Iphone 3, not sure about the 2 because we never did any work with them

Message 2 of 46 (58,765 Views)
Contributor

Re: iPhone 5 cellular data charges while using wifi

The phone was not charging between 8a and 11p on dates shown in the billing log.

Message 3 of 46 (58,725 Views)
Expert

Re: iPhone 5 cellular data charges while using wifi


porkhelmet wrote:

The phone was not charging between 8a and 11p on dates shown in the billing log.


If it was not chargeing and in hiberation - aka a black screen aka power save mode the wifi radio was off due to power save  and the cellular radio was in use

Message 4 of 46 (58,692 Views)
Contributor

Re: iPhone 5 cellular data charges while using wifi

Suscribing to this as I would like to know why this seems to be going on.

I have an iPhone 4 but iOS 6 and prior to this month data sending out at night was never an issue.

Got a text that I was at 65% of my data which i never exceed 1 gig of data seeing as im almost always on wifi.

 

I really feel this is an iOS 6 issue.

Over the past month I have seen large amounts of data being sent between 12 -1 am every morning.

My daughter has an iPhone 4s with iOS 6 and she as well has these large amounts of data being sent between 12 -1 am on the same dates.

My Phone is typically plugged in from 10:30 - 5:30 am everyday. Sending 426 MB's of data at 11:57 pm while I am asleep makes no sense to me.

AT&T's reccomendation was to turn off celluar data while I was asleep... 

 

 

Bill Snippet

10/1707:55 PMphoneInternet/MEdia NetSent657 KB
10/1712:05 AMphoneInternet/MEdia NetSent248793 KB
10/1612:24 AMphoneInternet/MEdia NetSent19772 KB
10/1512:29 AMphoneInternet/MEdia NetSent16553 KB
10/1412:14 AMphoneInternet/MEdia NetSent9267 KB
10/1302:44 PMphoneInternet/MEdia NetSent796 KB
10/1310:20 AMphoneInternet/MEdia NetSent1297 KB
10/1312:44 AMphoneInternet/MEdia NetSent1609 KB
10/1212:02 AMphoneInternet/MEdia NetSent6093 KB
10/1105:03 PMphoneInternet/MEdia NetSent2634 KB
10/1112:16 AMphoneInternet/MEdia NetSent2822 KB
10/0911:57 PMphoneInternet/MEdia NetSent426962 KB
10/0811:57 PMphoneInternet/MEdia NetSent4611 KB
10/0711:58 PMphoneInternet/MEdia NetSent90413 KB
10/0608:58 PMphoneInternet/MEdia NetSent3701 KB
10/0612:52 AMphoneInternet/MEdia NetSent5980 KB
10/0505:28 PMphoneInternet/MEdia NetSent8089 KB
10/0512:23 AMphoneInternet/MEdia NetSent3909 KB
10/0412:43 AMphoneInternet/MEdia NetSent143839 KB
Message 5 of 46 (57,836 Views)
Highlighted
Expert

Re: iPhone 5 cellular data charges while using wifi

[ Edited ]

mbb01 wrote:

Suscribing to this as I would like to know why this seems to be going on.

I have an iPhone 4 but iOS 6 and prior to this month data sending out at night was never an issue.

Got a text that I was at 65% of my data which i never exceed 1 gig of data seeing as im almost always on wifi.

 

I really feel this is an iOS 6 issue.

Over the past month I have seen large amounts of data being sent between 12 -1 am every morning.

My daughter has an iPhone 4s with iOS 6 and she as well has these large amounts of data being sent between 12 -1 am on the same dates.

My Phone is typically plugged in from 10:30 - 5:30 am everyday. Sending 426 MB's of data at 11:57 pm while I am asleep makes no sense to me.

AT&T's reccomendation was to turn off celluar data while I was asleep... 

 

 

Bill Snippet

10/17 07:55 PM phone Internet/MEdia Net Sent 657 KB
10/17 12:05 AM phone Internet/MEdia Net Sent 248793 KB
10/16 12:24 AM phone Internet/MEdia Net Sent 19772 KB
10/15 12:29 AM phone Internet/MEdia Net Sent 16553 KB
10/14 12:14 AM phone Internet/MEdia Net Sent 9267 KB
10/13 02:44 PM phone Internet/MEdia Net Sent 796 KB
10/13 10:20 AM phone Internet/MEdia Net Sent 1297 KB
10/13 12:44 AM phone Internet/MEdia Net Sent 1609 KB
10/12 12:02 AM phone Internet/MEdia Net Sent 6093 KB
10/11 05:03 PM phone Internet/MEdia Net Sent 2634 KB
10/11 12:16 AM phone Internet/MEdia Net Sent 2822 KB
10/09 11:57 PM phone Internet/MEdia Net Sent 426962 KB
10/08 11:57 PM phone Internet/MEdia Net Sent 4611 KB
10/07 11:58 PM phone Internet/MEdia Net Sent 90413 KB
10/06 08:58 PM phone Internet/MEdia Net Sent 3701 KB
10/06 12:52 AM phone Internet/MEdia Net Sent 5980 KB
10/05 05:28 PM phone Internet/MEdia Net Sent 8089 KB
10/05 12:23 AM phone Internet/MEdia Net Sent 3909 KB
10/04 12:43 AM phone Internet/MEdia Net Sent 143839 KB

If you feel it is a IOS 6 thing then make an appointment with the Genuis Bar at a Apple location and take the phone to them.

If the phone goes into hibernation and not plugged into a charge it will shut off the wifi radio and revert back to cellular modems, so any push or pull apps that are running in the background like facebook updates, twiter will transfer over the cellular modem. Turning off the cellular modem witll prevent this from happening. If it is IOS 6 then apple will need to fix it not any of the carriers.

 

I fouy hvae cloud storage turned on for backup and the various apps that are listed turn them all off, they will transmit and recieve on their own schedule even when the phone is in hiberation

Message 6 of 46 (57,833 Views)
Voyager

Re: iPhone 5 cellular data charges while using wifi

I believe this is an IOS 6 issue as well.  I  have incurred large amounts of cellular data use when I know I was connected to wi-fi on my new 4S which came loaded with IOS 6.  I also have a 4S still running IOS 5 which is not seeing the problem.  I've read in other forums where people (AT&T customers) are suddenly seeing large cell data usage after upgrading to IOS 6.  I contacted AT&T for help and I got the same answer others have which means they don't regard this as a problem.  This is very dissapointing since up until now I've had very good service.  I've been working in software for 28 years and I know a bug when I see one. Verizon has stepped up to the plate and I wish AT&T would as well. I realize it's Apple software, but I just bought the device from AT&T a week ago, so I would expect a better answer than just a brush off.

 

Message 7 of 46 (57,640 Views)
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Re: iPhone 5 cellular data charges while using wifi


bigreddad wrote:

I believe this is an IOS 6 issue as well.  I  have incurred large amounts of cellular data use when I know I was connected to wi-fi on my new 4S which came loaded with IOS 6.  I also have a 4S still running IOS 5 which is not seeing the problem.  I've read in other forums where people (AT&T customers) are suddenly seeing large cell data usage after upgrading to IOS 6.  I contacted AT&T for help and I got the same answer others have which means they don't regard this as a problem.  This is very dissapointing since up until now I've had very good service.  I've been working in software for 28 years and I know a bug when I see one. Verizon has stepped up to the plate and I wish AT&T would as well. I realize it's Apple software, but I just bought the device from AT&T a week ago, so I would expect a better answer than just a brush off.

 


Have a 3GS and a 4S both running IOS 6

4S Cellular usage

 

Last reset 10.2.2012 @ 7:48AM

 

Sent 8.0MB

recieved 29.3 MB

 

phone averages about 300 email messages in 24 hour period from the corporate exchange server

 

3GS Cellular Usage

 

Last reset 10.3.2012 @ 6:01 AM

 

Sent 1010 KB

Recieved 6.0 MB

 

very few apps on the phone

 

Icloud is completely turned off on both devices

Message 8 of 46 (57,619 Views)
Tutor

Re: iPhone 5 cellular data charges while using wifi

This is a problem that a lot of people are having so both ATT and Apple are going to have to do something about it. 

 

First, ATT has to come clean with exactly what the data is that is being sent. Based on everything I've read on the web, it may be something shady. 

 

FWIW here's the iLounge post, post 33 here:
http://www.ilounge.com/index.php/news/comments/u.s.-iphone-users-reporting-phant om-data-usage/P20/

+"(This is straight from a person who ATT tech support called and called himself a supervisor for Apple tech support)+

+Every iPhone 4 sends data to ATT every night at 2am. We are not supposed to be charged for this, but somehow that data bit is getting missed that flags this traffic as ATT initiated data.+

+The phone is using the 3G network by default because this is information going straight to ATT’s databank."+

It's not clear whether this is the small amounts of data people have referred to, or the large chunks of data. It wouldn't seem to explain the latter, unless the large chunks are a long-accumulated (weeks or month) transfer."

 

 

So I'll tell you what my phone is doing. Ever since I've had iPhones (I've had them since they first came out), I've never used over 200mb of data in a month. That's why I knew something was up after I upgraded to io6. I got an auto-text from ATT saying I was over my 2g limit 10 days into my billing cycle. I checked my usage on the ATT site and my phone was sending large data segments of between 100mb and 400mb at times when the phone was on wifi. Another odd thing is that when I checked data usage on my phone in the settings/general/usage, it wouldn't show the data usage on there. I email ATT support and they said it's Apple's fault. Apple said I must have an app using it which I know is crap. Just to see if ios6 changed an app setting that could do this, I deleted all my pictures and music, made sure all apps were set to wifi only, and made sure I wasn't subscribed to any podcast. It's still transferring data usually at 3am while on wifi. I hit my second overage last night with a 3am transfer of 150mb so who knows what it really is. Based on the many articles on the web, and complaints in various forums, I guess the ball is in Apple's court. Let's hope ATT puts a little pressure on them. I'm guessing they will after people receive their next bill. Apple has acknowledged a problem by seding an update to Verizon users to fix it. 

Message 9 of 46 (57,541 Views)
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Re: iPhone 5 cellular data charges while using wifi

I'll also add that even if wifi disconnects during hibernation, in my case I have nothing pushing/pulling and everything set to wifi only. Plus in the 5 years that I've had an iphone my setting have basically been the same and I've never gone over 200mb\month. . I have my phone set up to not send or receive pretty much anything and I'm still getting data sent early morning (sometimes during the day though) when the phone is plugged in charging and on my wifi network. The only thing that I noticed really different with ios6 was the podcast app. I then unsubbed to any podcast (which was set to wifi only), deleted all my podcasts, and it still does it.

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Re: iPhone 5 cellular data charges while using wifi

[ Edited ]

todthebod wrote:

I'll also add that even if wifi disconnects during hibernation, in my case I have nothing pushing/pulling and everything set to wifi only. Plus in the 5 years that I've had an iphone my setting have basically been the same and I've never gone over 200mb\month. . I have my phone set up to not send or receive pretty much anything and I'm still getting data sent early morning (sometimes during the day though) when the phone is plugged in charging and on my wifi network. The only thing that I noticed really different with ios6 was the podcast app. I then unsubbed to any podcast (which was set to wifi only), deleted all my podcasts, and it still does it.


what is the icloud settings?

 

You also might want to frequent the Apple phone forums for answers front the manufacturer also

Message 11 of 46 (57,510 Views)
Voyager

Re: iPhone 5 cellular data charges while using wifi

I just got alerted to the same problem this morning when I got a warning that I was about to hit my limit. I have a grandfathered unlimited data plan. I've never used more than 2GB in a month, now 20 days in I have used 5. 

 

Makes no sense. My usage hasn't changed just the new OS and the iphone 5.

 

I'm seeing more and more posts online that people are experiencing this at AT&T. Just a matter of time before they have to address it en masse rather than just pushing back on individual users.

Message 12 of 46 (57,282 Views)
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Re: iPhone 5 cellular data charges while using wifi


jeckenroth wrote:

I just got alerted to the same problem this morning when I got a warning that I was about to hit my limit. I have a grandfathered unlimited data plan. I've never used more than 2GB in a month, now 20 days in I have used 5. 

 

Makes no sense. My usage hasn't changed just the new OS and the iphone 5.

 

I'm seeing more and more posts online that people are experiencing this at AT&T. Just a matter of time before they have to address it en masse rather than just pushing back on individual users.


might look again - it is a universal complaint not just att, what are your setting for Icloud? Have both a 4s and a 3GS running IOS 6 and both of them combines have only used 43MB since 10/02 reset

When Apple figures it, if there is anything to figure out then a fix will be forth coming

Message 13 of 46 (57,242 Views)
Contributor

Re: iPhone 5 cellular data charges while using wifi

Same issue here, went from 1-1.5GB to 6GB after upgrading to iOS6. Apple has released a fix for this issueto VZW users (Carrier Radio version 13.1) almost a month ago now. Why not AT&T?

 

 

Message 14 of 46 (56,874 Views)
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Re: iPhone 5 cellular data charges while using wifi


luckyc484 wrote:

Same issue here, went from 1-1.5GB to 6GB after upgrading to iOS6. Apple has released a fix for this issueto VZW users (Carrier Radio version 13.1) almost a month ago now. Why not AT&T?

 

 


different carrier radios, verizon is CDMA, ATT is GSM. Also better to ask this question over in the Apple forum, since they are responsible for it

 

 

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