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Posted Mar 17, 2014
7:40:57 AM
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iPhone 4 dropping calls after 3-5 mins for about 2 days; Atlanta 30032

Is this likely to be the phone or ATT?

 

For about two days, my phone drops all my calls after 3-5 minues.

 

It's an iphone 4, all updated, actually I just restored it last night.

 

I'm in the same place I always am, 5 bars, same iphone case.  

 

Is it the phone or ATT? 

 

On twitter, ATT customer service says there's no service problems reported in my area (30032)

They told me to use "mark the spot" app to report dropped calls.  That app is saying it cannot send my report, lol.  

 

 

Is this likely to be the phone or ATT?

 

For about two days, my phone drops all my calls after 3-5 minues.

 

It's an iphone 4, all updated, actually I just restored it last night.

 

I'm in the same place I always am, 5 bars, same iphone case.  

 

Is it the phone or ATT? 

 

On twitter, ATT customer service says there's no service problems reported in my area (30032)

They told me to use "mark the spot" app to report dropped calls.  That app is saying it cannot send my report, lol.  

 

 

iPhone 4 dropping calls after 3-5 mins for about 2 days; Atlanta 30032

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Mar 20, 2014 7:31:03 AM
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Hello, gt2313a!

 

Thanks for posting. Are you still experiencing dropped calls? If so, have you tried any basic troubleshooting (i.e. a  soft reset of the device)? To perform a soft reset, simply hold down the power button and the home button simultaneously. Once the screen goes dark, you should see the silver apple logo, and you can release the buttons.

 

If you've already attempted a soft reset, you may want to try a new SIM card. If you're the account holder, you should be able to visit any corporate store, and they'll activate a new SIM for your phone. If a new SIM doesn't fix the problem, let us know so we can get you in touch with our tech support specialists.

 

-Mariana


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Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions: Learn More.

Hello, gt2313a!

 

Thanks for posting. Are you still experiencing dropped calls? If so, have you tried any basic troubleshooting (i.e. a  soft reset of the device)? To perform a soft reset, simply hold down the power button and the home button simultaneously. Once the screen goes dark, you should see the silver apple logo, and you can release the buttons.

 

If you've already attempted a soft reset, you may want to try a new SIM card. If you're the account holder, you should be able to visit any corporate store, and they'll activate a new SIM for your phone. If a new SIM doesn't fix the problem, let us know so we can get you in touch with our tech support specialists.

 

-Mariana


Rethink Possible


Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions: Learn More.

*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: iPhone 4 dropping calls after 3-5 mins for about 2 days; Atlanta 30032

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Mar 25, 2014 11:26:03 AM
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LOL, of course I tried a reset.

 

And of course it wasn't the SIM.

 

I asked around the neighborhood ... it was just ATT dropping calls for a few days.  Even though customer service said there were no reports of dropped calls, I believe my neighbors.

LOL, of course I tried a reset.

 

And of course it wasn't the SIM.

 

I asked around the neighborhood ... it was just ATT dropping calls for a few days.  Even though customer service said there were no reports of dropped calls, I believe my neighbors.

Re: iPhone 4 dropping calls after 3-5 mins for about 2 days; Atlanta 30032

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Mar 26, 2014 8:25:15 PM
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Edited by Jwil736 on Mar 26, 2014 at 8:27:08 PM

Bring it to Apple it's a Hardware issue.

Bring it to Apple it's a Hardware issue.

Re: iPhone 4 dropping calls after 3-5 mins for about 2 days; Atlanta 30032

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