iPhone 4 dropping calls after 3-5 mins for about 2 days; Atlanta 30032

Contributor

iPhone 4 dropping calls after 3-5 mins for about 2 days; Atlanta 30032

Is this likely to be the phone or ATT?

 

For about two days, my phone drops all my calls after 3-5 minues.

 

It's an iphone 4, all updated, actually I just restored it last night.

 

I'm in the same place I always am, 5 bars, same iphone case.  

 

Is it the phone or ATT? 

 

On twitter, ATT customer service says there's no service problems reported in my area (30032)

They told me to use "mark the spot" app to report dropped calls.  That app is saying it cannot send my report, lol.  

 

 

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Community Manager

Re: iPhone 4 dropping calls after 3-5 mins for about 2 days; Atlanta 30032

Hello, gt2313a!

 

Thanks for posting. Are you still experiencing dropped calls? If so, have you tried any basic troubleshooting (i.e. a  soft reset of the device)? To perform a soft reset, simply hold down the power button and the home button simultaneously. Once the screen goes dark, you should see the silver apple logo, and you can release the buttons.

 

If you've already attempted a soft reset, you may want to try a new SIM card. If you're the account holder, you should be able to visit any corporate store, and they'll activate a new SIM for your phone. If a new SIM doesn't fix the problem, let us know so we can get you in touch with our tech support specialists.

 

-Mariana

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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Contributor

Re: iPhone 4 dropping calls after 3-5 mins for about 2 days; Atlanta 30032

LOL, of course I tried a reset.

 

And of course it wasn't the SIM.

 

I asked around the neighborhood ... it was just ATT dropping calls for a few days.  Even though customer service said there were no reports of dropped calls, I believe my neighbors.

Message 3 of 4
Teacher

Re: iPhone 4 dropping calls after 3-5 mins for about 2 days; Atlanta 30032

Bring it to Apple it's a Hardware issue.

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