09-28-2013 3:44 AM
09-28-2013 7:48 AM - edited 09-28-2013 7:49 AM
Sorry to hear you're having problems...you CAN send a Private Message to ATTCustomerCare here in the forum by clicking the provided link. They work in the forums during their regular business hours, different than who you would talk to over the phone and have been very helpful in resolving customer's issues.
Please include a brief description of the issue you are having, your name, email address, phone number, and the best time to be reached. Please allow up to 2-3 BUSINESS DAYS for a Representative to contact you. You can expect a reply via return PM between the hours of 7am-10pm CST.
Make sure to look for a blinking blue envelope on the upper right of your screen for a reply from them.
~ REGRET NOTHING~
~ we live & learn~
09-30-2013 6:39 AM
I have received your private message, and our care specialists will be looking into this for you. As Dcookie said, you can expect a reply within two business days, so keep checking the little blue envelope icon at the top right corner of your screen.
Let me know if you have any other questions or concerns!
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