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Xperia TL(LT30at) hard lock

Tutor

Xperia TL(LT30at) hard lock

Hi,
I made a mistake and more than 10 times the network unlock PIN to enter at startup device for the first time.
What do I need to do to release the lock?

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Message 1 of 8
Mentor

Re: Xperia TL(LT30at) hard lock

exactly what pin is it asking for. if its asking for the PUK code you can get that from tech support. if you enterted the wrong unlock code for the lock screen the only way to remove it is to reset the phone. the device tutorials on att.com will help you do that.

Message 2 of 8
Tutor

Re: Xperia TL(LT30at) hard lock

Thank you for reply.

I tried already initialization of the device, but the network lock has not been released.

 

It is displayed as shown below.

 

----------------

Enter the code(*#*#7378423#*#*) -> Service Info -> SIM lock

 

[x]  Network  0

[]    Network subset  0

[]    Service provider  0

[]    Corporate  0

[]    SIM  0

Message 3 of 8
Professor

Re: Xperia TL(LT30at) hard lock

The way I understand it, once a phone becomes hard locked, it's permanent. There is no way to unlock it.

Message 4 of 8
Tutor

Re: Xperia TL(LT30at) hard lock

Realy?

 

Released impossible to be sent to the support of AT&T?

Oh my god...

Message 5 of 8
Expert

Re: Xperia TL(LT30at) hard lock


teppei wrote:

Realy?

 

Released impossible to be sent to the support of AT&T?

Oh my god...


I would recommend that you send a Private Message to Community Support is part of the AT&T customer service team, They may be able to resolve your Issue. You can expect a reply via return PM between the hours of 7am-10pm CST.

 

Message 6 of 8
Tutor

Re: Xperia TL(LT30at) hard lock

Thank you for letting me know!

I'll try to send a message to Customer Care.

 

I also will report later.

Message 7 of 8
Contributor

Re: Xperia TL(LT30at) hard lock

hello everyone I have the same problem teppei. es the problem and resolved where not help me please
Message 8 of 8
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