Wrong times for data usage (text messages and data)

Tutor

Wrong times for data usage (text messages and data)

Is there a setting somewhere to change the time zone? 

 

All of my text messages and data usage log as one hour later than the actual time that text messages are sent and received.  The times logged for calls made and received seem to be correct.

Message 1 of 5 (5,650 Views)
Contributor

Re: Wrong times for data usage (text messages and data)

I am have time zone issues with the text details. The usage reports show Central time when texts are being sent and receievd in pacific time
Message 2 of 5 (3,610 Views)
Community Manager

Re: Wrong times for data usage (text messages and data)

It might be a good idea to give customer care a call at 1-800-331-0500 to verify your information and update if necessary.

 

Dmitriy


Rethink Possible


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Message 3 of 5 (3,551 Views)
Contributor

Re: Wrong times for data usage (text messages and data)

I called att and they refreshed the network...how long would it take for these changes to show up.  The time zones are still incorrect...and now theya re showing EST...as far as I know, i'm still PST

Message 4 of 5 (3,175 Views)
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Tutor

Re: Wrong times for data usage (text messages and data)

I've had problems with inappropriate time references for data use, as well as inappropriate usage figures.  I'm Pacific Time. 

 

I tried to get an answer from Customer Service yesterday, but got nothing but frustration.  I'd like to know what cutoff time Pacific Time customers are dealing with on the last day of their billing. 

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