09-14-2013 7:38 AM
My husband and I have been loyal customers of AT&T for 20 years!! We have never been late on a single payment. 2 months ago we went into uprade my phone. Tyler, told us about a new plan that would save us money. We were leary about changing because we had unlimited data!! He worked it all out on his little ipad and said, "your payment will be lower than what you are paying now". Really?? Even with adding 2 more phones?? So we ended up with 10 GB and unlimited calling and 6 phones on our plan. He gave us his buisness card and away we went.
THEN....we got the first bill. $200 more a month than what we were paying. I texted him, called, and texted some more. NO RESPONSE! We went into the store and the manager said it looked like a mix-up and our account would be credited the money.
NOT OVER YET....we received this month's bill and it was $100 over what we were paying. Again, I called and texted Tyler, with no reponse. I finally texted the manager and he had Tyler call us. He said that he never quoted us that amount and the plan cannot be changed. So, I gave up unlimited data and changed a plan, to save money but actually am spending $100 more??? I wouldn't have changed my plan! He said we were going to save money!!! So, I asked to speak to his supervisor. That was worthwhile!! He said there was nothing they could do! He can lower my monthly GB but would not give back my unlimited data, we could get rid of our insurance, get 2 family plans since you can't have 6 phones on one plan, or disconnect one plan but there would be a $200 charge for breaking my contract. Yes, I became frustrated. I have spent HOURS dealing with my bill for 2 months!! The supervisor told me to calm down or he would hang up!!!!!!!!! WHAT????? Isn't that part of his job????
Nothing has changed. I feel that I am being screwed over because Tyler made a mistake and won't correct it. They will not work with me AT ALL!!!
09-14-2013 12:11 PM - edited 09-14-2013 12:12 PM
Hi and sorry to hear that you're having such problems. I'd suggest sending a Private Message to ATTCustomerCare here on this forum. They are an escalation team that works here during their regular business hours and they may be able to help you to resolve your issue.
Please include a brief description of the issue you are having, your name, email address, phone number, and the best time to be reached. Please allow up to 2-3 BUSINESS DAYS for a Representative to contact you. You can expect a reply via return PM between the hours of 7am-10pm CST. Make sure to check for a reply by looking for a blinking blue envelope on the top right of your screen.
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