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Posted Nov 6, 2013
11:31:12 AM
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Wireless Account compromised for no fault of mine - Please Help

My AT&T wireless account and all the lines in my family plan got disconnected all of a sudden and when I called the customer care, they said one of my numbers in my family plan has made a fraudulent transaction. When I contacted the Fraud dept., they spoke to me very rudely and said that I was involved with some kind of mobile insurance fraud. They won't listen when I'm trying to tell them I had nothing to do with it. So, all the lines under my account have been disconnected and I was told that I can only take a pre-paid connected now and have to forego my previous number.

But, I haven't done anything wrong and don't want a Fraud remark on my SSN for no reason of mine.
No matter how many times I called the Fraud Dept., they just wouldn't listen. Can somebodyplease help?

My AT&T wireless account and all the lines in my family plan got disconnected all of a sudden and when I called the customer care, they said one of my numbers in my family plan has made a fraudulent transaction. When I contacted the Fraud dept., they spoke to me very rudely and said that I was involved with some kind of mobile insurance fraud. They won't listen when I'm trying to tell them I had nothing to do with it. So, all the lines under my account have been disconnected and I was told that I can only take a pre-paid connected now and have to forego my previous number.

But, I haven't done anything wrong and don't want a Fraud remark on my SSN for no reason of mine.
No matter how many times I called the Fraud Dept., they just wouldn't listen. Can somebodyplease help?

Wireless Account compromised for no fault of mine - Please Help

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Nov 6, 2013 11:53:20 AM
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Community Manager

Hello, peearcy!

 

Thank you for posting! I'm so sorry to hear that there has been fraudulent activity on your account. If you don't mind, please send us a private message by clicking here so we can investigate further.

 

In your message, please provide your name, phone number, email address, and the best time to reach you. Keep an eye on the little blue envelope in the top right corner of your screen for a response.

 

In the meantime, please feel free to message me with any additional questions or concerns!

 

-Mariana


Rethink Possible


Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions: Learn More.

Hello, peearcy!

 

Thank you for posting! I'm so sorry to hear that there has been fraudulent activity on your account. If you don't mind, please send us a private message by clicking here so we can investigate further.

 

In your message, please provide your name, phone number, email address, and the best time to reach you. Keep an eye on the little blue envelope in the top right corner of your screen for a response.

 

In the meantime, please feel free to message me with any additional questions or concerns!

 

-Mariana


Rethink Possible


Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions: Learn More.

*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

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