Wifi verses data

Tutor

Wifi verses data

Can somebody please tell me why when my cellular data is turned off and I have wifi I can't send or receive pic messages, voicemail etc.. I have been habitually going over my 300mb plan when I have wifi at home and work which is where I am 90% of the time.. I decided to turn my data off because I'm tired of paying extra every month for going over and have encountered these issues.. AT&T representative couldn't explain it to me, he said as long as I have wifi I shouldn't have to use data. Is this a scam AT&T because I'm pretty peeved right now...
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Message 1 of 9
Expert

Re: Wifi verses data


Jhotch wrote:
Can somebody please tell me why when my cellular data is turned off and I have wifi I can't send or receive pic messages, voicemail etc.. I have been habitually going over my 300mb plan when I have wifi at home and work which is where I am 90% of the time.. I decided to turn my data off because I'm tired of paying extra every month for going over and have encountered these issues.. AT&T representative couldn't explain it to me, he said as long as I have wifi I shouldn't have to use data. Is this a scam AT&T because I'm pretty peeved right now...

MMS messages require cellular data, it will not work over wofo. MMS is a enahncement to the stabdard SMS (text) message, the text portion is piggybacked off of the voice channel and the picture is on the data channel

Message 2 of 9
Tutor

Re: Wifi verses data

So even with an unlimited texting plan that is supposed to include mms they will charge against your data plan?
Message 3 of 9
Expert

Re: Wifi verses data


Jhotch wrote:
So even with an unlimited texting plan that is supposed to include mms they will charge against your data plan?

if you turn off cellular data it has no way of sending, unlimited text or not. The swithc for cellular data is on or off for all functions requiring it. You are turning it off at the device level

Message 4 of 9
ACE - Expert

Re: Wifi verses data


Jhotch wrote:
So even with an unlimited texting plan that is supposed to include mms they will charge against your data plan?

No. MMS requires a cellular data connection to work but it does not get charged against your data plan. MMS messages only count against your texting plan. 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 5 of 9
Tutor

Re: Wifi verses data

Ok, thank you
Message 6 of 9
Tutor

Re: Wifi verses data

Just one more thing that doesn't make sense to me though.. You said you have to have data for the mms messages but it will go against our text plan which is great. My husband and I both have smartphones but my daughter does not, nor do we pay for a data plan for her but she can still receive mms messages. Why can her non smartphone receive mms with no data but my smartphone will not widen my data is turned off?
Message 7 of 9
Tutor

Re: Wifi verses data

*when* not widen, spellcheck.. Smartphones are not so smart...
Message 8 of 9
Highlighted
Expert

Re: Wifi verses data


Jhotch wrote:
Just one more thing that doesn't make sense to me though.. You said you have to have data for the mms messages but it will go against our text plan which is great. My husband and I both have smartphones but my daughter does not, nor do we pay for a data plan for her but she can still receive mms messages. Why can her non smartphone receive mms with no data but my smartphone will not widen my data is turned off?

There is data involved in sending and receiving MMS...that is INCLUDED in your Messaging Plan...it does not use your smartphone data plan. If she in included in your Messaging Plan, that is why she is able to use MMS on her dumbphone. All data assiciated with MMS is included in your Messaging Plan.

 

What another poster was trying to tell you, that in order for MMS to work on your smartphones, your cellular data on your smartphones needs to be turned to ON. MMS will NOT work over Wifi alone.  

 




 REGRET NOTHING~


     we live & learn~

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