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Posted Oct 8, 2013
9:22:30 PM
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Why isn't there a Customer Support option when I call 611 from my AT&T cell phone?

Why isn't there a Customer Support option when I call 611 from my AT&T cell phone?  I have to lie and use a bogus option number.  Then I have to ask for "Customer Service".

Why isn't there a Customer Support option when I call 611 from my AT&T cell phone?  I have to lie and use a bogus option number.  Then I have to ask for "Customer Service".

Why isn't there a Customer Support option when I call 611 from my AT&T cell phone?

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Oct 9, 2013 6:09:39 AM
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Hi walton4747, thank you for your questions and welcome to the forum!

 

The easiest way to get to a representative when calling 611 is:

 

1. In the first selection of option press "0" (zero).

2. Select your reason for the call.

3. You'll be connected to a representative.

 

Please let me know if you have any other questions.

 

Thanks again,

Dmitriy


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Hi walton4747, thank you for your questions and welcome to the forum!

 

The easiest way to get to a representative when calling 611 is:

 

1. In the first selection of option press "0" (zero).

2. Select your reason for the call.

3. You'll be connected to a representative.

 

Please let me know if you have any other questions.

 

Thanks again,

Dmitriy


Rethink Possible


Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions: Learn More.

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.
*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: Why isn't there a Customer Support option when I call 611 from my AT&T cell phone?

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Oct 26, 2013 10:32:12 AM
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You did not answer my question satisfactory. When I press "0" , Customer
Service is not an option.
You did not answer my question satisfactory. When I press "0" , Customer
Service is not an option.

Re: Why isn't there a Customer Support option when I call 611 from my AT

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