Helpful Links

Why isn't there a Customer Support option when I call 611 from my AT&T cell phone?

Contributor

Why isn't there a Customer Support option when I call 611 from my AT&T cell phone?

Why isn't there a Customer Support option when I call 611 from my AT&T cell phone?  I have to lie and use a bogus option number.  Then I have to ask for "Customer Service".

834 Views
Message 1 of 3
Community Manager

Re: Why isn't there a Customer Support option when I call 611 from my AT&T cell phone?

Hi walton4747, thank you for your questions and welcome to the forum!

 

The easiest way to get to a representative when calling 611 is:

 

1. In the first selection of option press "0" (zero).

2. Select your reason for the call.

3. You'll be connected to a representative.

 

Please let me know if you have any other questions.

 

Thanks again,

Dmitriy


Rethink Possible


Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions: Learn More.

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 2 of 3
Contributor

Re: Why isn't there a Customer Support option when I call 611 from my AT

You did not answer my question satisfactory. When I press "0" , Customer
Service is not an option.
Message 3 of 3
Share this topic
Announcements

iPhone 8 and 8 Plus is Here! Learn What’s New and How to Order

The Apple Watch Series 3 is Here! Learn how to have the freedom to go with just your watch!

The iPhone X (10) is on it's way!

Additional Support