Why isn't there a Customer Support option when I call 611 from my AT&T cell phone? I have to lie and use a bogus option number. Then I have to ask for "Customer Service".
Hi walton4747, thank you for your questions and welcome to the forum!
The easiest way to get to a representative when calling 611 is:
1. In the first selection of option press "0" (zero).
2. Select your reason for the call.
3. You'll be connected to a representative.
Please let me know if you have any other questions.
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