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Posted Dec 31, 2013
2:41:32 PM
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Why is my account suspended???
On dec 29 I called att to inform them that I had a scheduled payment arrangement for dec 29 that I'm not able to pay due to financial hardship. I spoke with a telephone rep and his supervisor and I was advised to pay at least $80 to prevent suspension on my account so even though I didn't have the money that day, I found a way to pay $100 of the balance I owe and now my account for 2 Phone numbers have been suspended. I am at work and not able to reach a live rep to discuss this problem as I have no access to a different phone to call out.
On dec 29 I called att to inform them that I had a scheduled payment arrangement for dec 29 that I'm not able to pay due to financial hardship. I spoke with a telephone rep and his supervisor and I was advised to pay at least $80 to prevent suspension on my account so even though I didn't have the money that day, I found a way to pay $100 of the balance I owe and now my account for 2 Phone numbers have been suspended. I am at work and not able to reach a live rep to discuss this problem as I have no access to a different phone to call out.

Why is my account suspended???

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Dec 31, 2013 2:45:47 PM
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Community Manager

Hello, jgtorres123078!

 

Thanks for posting. I'm sorry to hear that your service has been suspended. We can definitely look into this for you if you send us a private message by clicking here.

 

In your message, please provide your name, phone number, email address, and the best time to reach you. You can expect a reply within two business days, so keep an eye on the little blue envelope icon in the top right corner of your screen.

 

In the meantime, feel free to message me with any other questions or concerns!

 

-Mariana


Rethink Possible


Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions: Learn More.

Hello, jgtorres123078!

 

Thanks for posting. I'm sorry to hear that your service has been suspended. We can definitely look into this for you if you send us a private message by clicking here.

 

In your message, please provide your name, phone number, email address, and the best time to reach you. You can expect a reply within two business days, so keep an eye on the little blue envelope icon in the top right corner of your screen.

 

In the meantime, feel free to message me with any other questions or concerns!

 

-Mariana


Rethink Possible


Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions: Learn More.

*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

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