Why have I had 2 lines with AT&T and only one works half of the time ???

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Why have I had 2 lines with AT&T and only one works half of the time ???

 
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ACE - Guru

Re: Why have I had 2 lines with AT&T and only one works half of the time ???

More info needed.

Are you asking about cell lines or land lines?

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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Community Manager

Re: Why have I had 2 lines with AT&T and only one works half of the time ???

Hello, Chris_071!

 

As Jeffster said, we would need more information to determine the root of the problem. What kind of phones do you have? Were they both purchased at the same time, or is one older than the other? Were they both purchased new, or was one a refurbished model? Can you place and receive phone calls? Text? Surf the web (if it's a smartphone)?

 

We have many resourceful people on the forums who are happy to help, so let us know if you can provide more specific details that can help us diagnose the problem and get it fixed.

 

-Mariana

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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