Why don't I have service?!?!?!?

Contributor

Why don't I have service?!?!?!?

My bill was paid current today and I have yet to have my services reinstated! I was told it was a 30 minute process time to have them turned back on but nothing. So I chalked it up to them not open, well they have been open for almost 2 hrs and i still don't have service. I have no way to get ahold of them!?!? Any suggestions on how to get ahold of AT&T via email so that I may get my services fixed??

Message 1 of 4 (2,331 Views)
Community Manager

Re: Why don't I have service?!?!?!?

Hello Bolbatman,

 

I apologize your service hasn't been reactivated yet. Have you tried restarting your phone? Email option can take up to 24 hours for a response, but if you manage your account online, you can log into myAT&T and chat with a representative online. An other option is to call 1-800-331-0500 if you have a chance to use another phone.

 

Please let me know if you have any questions.

 

Thank you,

Dmitriy


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Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 2 of 4 (2,302 Views)
Contributor

Re: Why don't I have service?!?!?!?

I am sitting next to my husband who has an att cell plan and has full service right now I have an att go phone and have no service right now!!! Why?

Message 3 of 4 (2,126 Views)
Community Manager

Re: Why don't I have service?!?!?!?

Postpaid service coverage and GoPhone coverage might not be the same in all areas. Are you in the location where you had service before?

 

Dmitriy


Rethink Possible


Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions: Learn More.

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 4 of 4 (2,111 Views)
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