Why can't I get new iPhone 5s with ATT Next program??

Mentor

Why can't I get new iPhone 5s with ATT Next program??

I walked into an ATT store today, fortunate to know that they had 1 iPhone 5s remaining. I qualified to receive the full upgrade discount, and I also qualified for the ATT Next program. Unfortunately if I opted for the ATT Next program, I could not take the phone with me, I would have to wait 2-3 weeks to get it in the mail. This sounds ridiculous, especially if you're trying to get people to buy into the ATT Next program. Why do I have to wait a month to get it in the mail if you have a phone in stock in store??
Message 1 of 13 (3,439 Views)
Community Manager

Re: Why can't I get new iPhone 5s with ATT Next program??

Hello, sublogic!

 

I'm sorry to hear you ran into some problems when you tried to purchase the new iPhone using our Next program. If you don't mind sending us a message by clicking here, we would like to look into this further.

 

Please include your name, phone number, email address, and the best time to reach you. You can expect a reply within two business days, so keep an eye on the little blue envelope icon in the top right corner of your screen.

 

Also, if you could message me by clicking here, I would like to know the address of the store that denied you an upgrade using Next.

 

Let me know if you have any additional questions or concerns!

 

-Mariana

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 2 of 13 (3,258 Views)
Employee

Re: Why can't I get new iPhone 5s with ATT Next program??

The problem was is you were in an Authorized Retailer, not a corporate store
Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 3 of 13 (2,725 Views)
Expert

Re: Why can't I get new iPhone 5s with ATT Next program??


Sublogic wrote:
I walked into an ATT store today, fortunate to know that they had 1 iPhone 5s remaining. I qualified to receive the full upgrade discount, and I also qualified for the ATT Next program. Unfortunately if I opted for the ATT Next program, I could not take the phone with me, I would have to wait 2-3 weeks to get it in the mail. This sounds ridiculous, especially if you're trying to get people to buy into the ATT Next program. Why do I have to wait a month to get it in the mail if you have a phone in stock in store??

was the phone in a box or on display - the display models are non-functional, never seen a corproate store not sell the phone they had in stock

Message 4 of 13 (2,716 Views)
Employee

Re: Why can't I get new iPhone 5s with ATT Next program??

That's because it wasn't a corporate store
Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 5 of 13 (2,714 Views)
Expert

Re: Why can't I get new iPhone 5s with ATT Next program??

where was that stated?

 

 


Sublogic wrote:
I walked into an ATT store today, fortunate to know that they had 1 iPhone 5s remaining. I qualified to receive the full upgrade discount, and I also qualified for the ATT Next program. Unfortunately if I opted for the ATT Next program, I could not take the phone with me, I would have to wait 2-3 weeks to get it in the mail. This sounds ridiculous, especially if you're trying to get people to buy into the ATT Next program. Why do I have to wait a month to get it in the mail if you have a phone in stock in store??

 

Message 6 of 13 (2,708 Views)
Employee

Re: Why can't I get new iPhone 5s with ATT Next program??

Its not stated, authorized retailers do not participate in all of the same policies corporate stores do, it's the responsibility of the authorized retailer to explain that.
Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 7 of 13 (2,705 Views)
Employee

Re: Why can't I get new iPhone 5s with ATT Next program??

It doesn't have to be stated, that's obviously what happened. A corporate store would not hold the inventory. Also, iPhones can't be 'held' for a customer, saying that if a customer asked to put it on hold a corporate store wouldn't do it. Therefore, the only reason why it wouldn't have been sold on the NEXT program is if it was an Authorized Retailer because they do not exhaust inventory for NEXT
Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 8 of 13 (2,704 Views)
Expert

Re: Why can't I get new iPhone 5s with ATT Next program??

[ Edited ]

aGuyWhoKnows wrote:
Its not stated, authorized retailers do not participate in all of the same policies corporate stores do, it's the responsibility of the authorized retailer to explain that.

authorized retailers are required to participate in all att plans, they can how ever add on additional requirements and terms.

Message 9 of 13 (2,694 Views)
Employee

Re: Why can't I get new iPhone 5s with ATT Next program??

Let me clarify, I know for a fact that Authorized Retailers order devices for customers choosing to go with the NEXT program. Corporate stores do not.
Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 10 of 13 (2,678 Views)
Highlighted
Professor

Re: Why can't I get new iPhone 5s with ATT Next program??


wingrider01 wrote:

Sublogic wrote:
I walked into an ATT store today, fortunate to know that they had 1 iPhone 5s remaining. I qualified to receive the full upgrade discount, and I also qualified for the ATT Next program. Unfortunately if I opted for the ATT Next program, I could not take the phone with me, I would have to wait 2-3 weeks to get it in the mail. This sounds ridiculous, especially if you're trying to get people to buy into the ATT Next program. Why do I have to wait a month to get it in the mail if you have a phone in stock in store??

was the phone in a box or on display - the display models are non-functional, never seen a corproate store not sell the phone they had in stock


I've seen it firsthand.

Message 11 of 13 (2,645 Views)
Tutor

Re: Why can't I get new iPhone 5s with ATT Next program??

If you qualify for full up grade, don't take the AT&T next that is the biggest mistake, not just you pay 3 times the phone, but you get hand tie on that, I did it and I wish some one told me before that mistake
Message 12 of 13 (1,849 Views)
Expert

Re: Why can't I get new iPhone 5s with ATT Next program??

[ Edited ]

Jcordobar wrote:
If you qualify for full up grade, don't take the AT&T next that is the biggest mistake, not just you pay 3 times the phone, but you get hand tie on that, I did it and I wish some one told me before that mistake

not sure how you are justifying your statement of "you pay 3 yime the phone. you  pay the full retail price of the device spread over a time period, but it ends up being the exact retail cost of the phone. 199.00 is NOT the full retail prices of a 16GB iphone, 649.00 is. There is no subsidized upgrade price on the next program

Message 13 of 13 (1,832 Views)
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