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Posted Dec 10, 2013
3:54:43 PM
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Why am I not eligible for the at&t NEXT program?

I upgraded my phone earlier this year as I was wanting a new phone. Unfortunately a couple months later, I dropped the phone and it broke. I have insurance, but cannot afford the $199 deductible to replace the phone. A few months after this, the NEXT program comes out, so I'm under the assumption that maybe once I've had this current phone for a year, I can take advantage of this program and get myself a new phone. When I call customer care to inquire about the program, I find out that I am not eligbile for it and that I would have to wait another year and a half before I can upgrade. I'm just curious why I cannot take advantage of this program next year?

I upgraded my phone earlier this year as I was wanting a new phone. Unfortunately a couple months later, I dropped the phone and it broke. I have insurance, but cannot afford the $199 deductible to replace the phone. A few months after this, the NEXT program comes out, so I'm under the assumption that maybe once I've had this current phone for a year, I can take advantage of this program and get myself a new phone. When I call customer care to inquire about the program, I find out that I am not eligbile for it and that I would have to wait another year and a half before I can upgrade. I'm just curious why I cannot take advantage of this program next year?

*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Why am I not eligible for the at&t NEXT program?

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Dec 10, 2013 8:40:38 PM
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The reason you're not eligible is because you're still under contract for the previous phone your purchased under subsidy before the Next program.

 

To the eligible you would need to either fulfill you the terms of your contract by waiting the full two years or pay the ETF to end the contract.


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The reason you're not eligible is because you're still under contract for the previous phone your purchased under subsidy before the Next program.

 

To the eligible you would need to either fulfill you the terms of your contract by waiting the full two years or pay the ETF to end the contract.

Re: Why am I not eligible for the at&t NEXT program?

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Dec 11, 2013 7:38:24 AM
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Edited by 21stNow on Dec 11, 2013 at 7:39:02 AM

Paying the ETF to end the contract terminates service with AT&T.  It sounds like lilybug0411 wants to continue service with AT&T, but also wants to take advantage of AT&T Next.  The OP would either have to wait until the two year contract is complete or add a line/swap an upgrade with someone else on the same family plan to take advantage of Next now.

Paying the ETF to end the contract terminates service with AT&T.  It sounds like lilybug0411 wants to continue service with AT&T, but also wants to take advantage of AT&T Next.  The OP would either have to wait until the two year contract is complete or add a line/swap an upgrade with someone else on the same family plan to take advantage of Next now.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Why am I not eligible for the at&t NEXT program?

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Dec 12, 2013 1:58:24 PM
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21stNow wrote:

Paying the ETF to end the contract terminates service with AT&T.  It sounds like lilybug0411 wants to continue service with AT&T, but also wants to take advantage of AT&T Next.  The OP would either have to wait until the two year contract is complete or add a line/swap an upgrade with someone else on the same family plan to take advantage of Next now.


I definitley do not want to terminate service with at&t. I've been very happy with the service since I've had them. I don't have the money to pay the deductible for an insurance replacement, so I sure as heck do not  have the money to pay an ETF. Thanks for the information. I kind of figured it was that, but just wanted to make sure. Thanks again.


21stNow wrote:

Paying the ETF to end the contract terminates service with AT&T.  It sounds like lilybug0411 wants to continue service with AT&T, but also wants to take advantage of AT&T Next.  The OP would either have to wait until the two year contract is complete or add a line/swap an upgrade with someone else on the same family plan to take advantage of Next now.


I definitley do not want to terminate service with at&t. I've been very happy with the service since I've had them. I don't have the money to pay the deductible for an insurance replacement, so I sure as heck do not  have the money to pay an ETF. Thanks for the information. I kind of figured it was that, but just wanted to make sure. Thanks again.

*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: Why am I not eligible for the at&t NEXT program?

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