Why am I charged $0.20 for a 40 second call?


Why am I charged $0.20 for a 40 second call?

Why am I constantly charged $0.20 for calls under a minute? According to the terms I read, up to one minute is charged 0.10, and anything over, up to two minutes is charged 0.20. 

Message 1 of 3
Community Manager

Re: Why am I charged $0.20 for a 40 second call?

Hello, jammer5!


Thanks for posting. I just wanted to let you know that we have received your private message and will be responding shortly.





Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 2 of 3
ACE - Expert

Re: Why am I charged $0.20 for a 40 second call?

The way AT&T counts the time for billing purposes is not from the moment the connection to the other party is established but from the moment the phone connected to the network to start dialing. So if the phone was ringing for 20+ seconds and then you spoke for 40+ seconds AT&T will count it as more than a minute, billing you for two minutes.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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