Where's The GDR2/Amber Update... Any Schedule?

[taylorbro]

Ok ATT, when is GDR2 going to be released for the Nokia 920 (and all the other phones).

-taylor

[Fred Bilitnikoff]

And you're OK with that?  I would not tolerate such poor customer service over an extended period of time. 

[wireline]

Time to raise the heat level - it's clear that there no concern for the end users! I left the posting below on the ATT/NokiaUS/Windows Phone8 FB pages. May follow up on twitter for each.  I expect to call C/S tomorrow and then possibly contact the FCC afterwards. May not make a huge diff but hey, nothing ventured, nothing gained. We pay our money and expect their due diligence. This is one arrogant company!!

AT&T, I am writing to voice my concerns regarding your delays in pushing out the Microsoft GDR2 & Nokia Amber updates for the Lumia 920.  Per the handset vendor, these updates were expected to have been released by end of September and most mobile operators globally have already released it to consumers.  There’s been no guidance offered by ATT, other than a non-official comment by an AT&T employee on your community forums.

I have done business with AT&T for many years on both the retail & wholesale levels.  I came back to AT&T for the Lumia 920, in spite of the negative press about late updates for the handsets running the previous Windows 7.1 version.  Ironically, my customer experience to date has been exceptionally good however, I have to question why AT&T would now arrogantly destroy the customer, and vendor relationships, by delaying the latest Microsoft & Nokia updates?  Are the other carriers doing a better job of keeping their customer handsets up to date??

[McHale72]

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shoe wrote:
You know we went thru this with Windows Phone 7 and now with Windows phone 8
We all cried and complained with 7 and now with 8 hey it isn't going to
change a thing. We will get it when AT&T is ready

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That's the point. MOST devices did NOT get the updates with WP7 that were on AT&T while nearly all devices on all other carriers did.  AT&T may never be "ready" or in my opinion "WILLING" to give us the update.  They have already proven they will not give them if they choose not to.

[cwcnpa]

This beyond ridiculous!  Third-rate Third-World nations are ahead of the curve with these updates!!!  AT&T did the same thing with Windows Phone 7...  I NEVER got my WP7.8 update from AT&T on ANY of my Samsung Focus phones.  IF or when Windows Phone dies a slow and painful death, it will be because AT&T doesn't have an original bone in their body and are completely smitten and in bed with iPhone...  FRANKLY, iPhone is beyond passe now.  YES, they have great displays and a huge iTunes store with lots of apps, but if carriers like AT&T would honestly back and promote the WP Platform, the developers would DEFINATELY follow the crowd and begin developing for WP.

In Europe, where the carriers do not subsidize the phones, Windows Phone has a much higher market share because the OS is much more efficient than Android or iPhone and can run really well on pretty meager hardware.  So, people are much more inclinded to buy a cheaper phone that still has lots of great features because they're paying full market value for the device.  Eventually, (I hope), WP will reach a "critical mass" and then carriers like AT&T will be FORCED to pay attention and support it because that's where the numbers will be.

[shoe]

No but there is nothing we can do I have done the BBB the FCC MY AGO consumer fraud  my Attorney sent a letter From the FCC no response  From the BBB, AT&T offered a early update to WP8  and now we are right back at the beginning Happy days

[johninsj]

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Fred Bilitnikoff wrote:

And you're OK with that?  I would not tolerate such poor customer service over an extended period of time. 

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It is what it is. I've been with VZ and Sprint. It's not any different there. This is not just a function of AT&T, it's also a function of the OS platform, and the device manufacturer. Frankly the only device/OS getting it right is iPhone/iOS, and that's more to do with the way they deal with all the carriers. If I could stand the iPhone, I'd still be using it.

[ravikath24]

This is complete and utter bull. The Amber/GDR2 update was supposed to have rolled out to Lumia 9xx devices by the end of September. There is no good, viable reason that this is still in the "testing" phase by AT&T when Nokia relesased it to AT&T 6 WEEKS ago...

Quite frankly I find it condescending and patronizing of a AT&T representative to come on here and spew all this garbage.

Shame on you Dmitriy

[dann123456]

It is very clear to me that AT&T never had any intentions of releasing the gdr2/Amber update. They never will if they can get away with it. Microsoft and Nokia should be outraged by this as well, given the device and operating system are not running at full potential under the controls of AT&T. This could reflect badly on MS/ Nokia and it should. Perhaps they could leverage AT&T to push the update.

[dann123456]

Are the people out there running Android and iOS devices getting their firmware updates in a timely manner under the controls of AT&T?

[ravikath24]

iOS updates are controlled by Apple and everyone gets it at the same time...

With Android its a bit more iffy. Only Nexus devices get the updates when Google releases them. Other devices are updated when released by the manufacturer pending carrier approval...

My expereince with AT&T and Android updates is a very poor one...took them nearly 6 months (after Samsung released to AT&T for approval) to release the Gingerbread update for the Samsung Infuse 4G and more than 6 months to release the Jelly Bean update for the HTC One X after HTC released it to AT&T in October...

[dann123456]

Google Nexus and Apple build both the phone and the os. I can see the carrier approval process is easily by-passed. In my case, I have a Lumia 920. There seems to be a bit more red tape. The conscious decision was made in some board meeting somewhere to deny or delay (probably deny) the Amber Update to drive sales of other devices.

Ever since I signed my contract 3 months age, they have been sending me mailings offering additional lines with Galaxy or iPhone. AT&T probably wants out of WP devices, ending all support. Don't understand why. Good phone, good os.

[dann123456]

...if it was going to be released, it would have rolled out in short order with Verizon and T-Mobile. Instead AT&T is alienating it's customers.

[mark.f.masters]

well att may want out of windows phone, or they may not.  but their strategy does not make business sense.  you want the consumer keeping their phone as long as possible because they are paying to finance a phone, but not gettong the phone that is pure profit.  so it would make a lot of sense to update the phones aa much as possible. 

[dann123456]

The price of the phone itself is more than satisfied throughout the life of the contract, I assure you. The issue here is lack of customer service and product support. That is what makes no business sense. It is far easier to keep the customers you have loyal rather than gaining new ones.

[johninsj]

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dann123456 wrote:
...if it was going to be released, it would have rolled out in short order with Verizon and T-Mobile. Instead AT&T is alienating it's customers.

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So, you're saying you don't expect them to release it, ever?