09-09-2013 1:44 PM
Now please do not shoot the messenger but I called Ms. Gonzalez from the office of the President the same persion I talket to earlier and she states the latest is that it is still in testing with a release date no later than the end of Sept.
I will not bublish her private number but I will release it to a Mod along with the case number so they can call her and verify this information for you all
09-09-2013 4:11 PM
I don't know how many different ways we can say "by the end of september".
09-09-2013 5:56 PM
09-10-2013 10:39 AM - edited 09-10-2013 12:30 PM
I just got an automated call from AT&T asking me to confirm that my recent customer service call (re: GDR2/Amber) was "resolved." It told me to press 9 for "yes it was resolved," but it didn't tell me which key to press for "up yours, you lying sacks of cow excrement." I continue to be amazed by the gall of their attempted customer "service."
We have about 20 more days, I guess.
In related news, Apple announced that iOS 7 would be available September 18. AT&T quickly followed up with a statement that "due to their rigorous testing standards, which are better than anyone else in the industry, iOS 7 will not be available on the AT&T network until some unspecified future date."
09-10-2013 2:14 PM - edited 09-10-2013 2:16 PM
It amazes me how after years and years of this exact same behavior on AT&T's part (they were as notorious for their stalled WM updates then as they are now with their Android and WP updates now), people are still amazed that updates aren't released in a timely manner. It'll come at some point, just wait for it. You know what won't help though? Ranting and raving about it on a user forum. "Oh look at me, I called the office of the President and got the exact same response ..." posts fall into the same boat as well.
If you're really that hard up on getting GDR2, flash the dang thing already. The method has been available for around a month now.
09-10-2013 2:56 PM - edited 09-10-2013 3:16 PM
A quote from Nicole K., your lovely AT&T Social Media Manager
"We hear you, and we know you are eager to update your device. OS updates are tricky, and require a ton of coordination with device manufactures to make sure the latest updates work properly on our network. As soon as we have news to share on the update, we will be sure to let people know. You can follow our @ATT page on Twitter, or check out our new release page at www.att.com/newsroom."
1. No, I don't feel AT&T hears us - just checkout all the people on WPCENTRAL
2. We have been patient, but you fail to understand this breed of customer.
3. Tricky to update? Third world countries have pushed out GDR2 faster!!!
Listen to your customers and start pushing out the firmware already, and plan to make the process go faster in the future please!
09-10-2013 3:03 PM
@ACE - Professor
If we don't complain, AT&T won't change. If enough people complain or leave altogether, it may cause AT&T to relook at the way they conduct their business.
Bottom line, the customer is why AT&T exists. I am pretty sure this thread would look ugly if a stock analyst wrote about AT&T's poor customer service.
At the end of the day, what you write does mean something! A negative view of AT&T is NOT something any company desires!
SPEAK UP AND BE HEARD!
09-11-2013 6:40 AM
Yep, they sure do understand our displeasure.....and direct us to a site that tells us how great they are.
Their testing is because they have to add all their bloatware on the update. Don't know why they do such things since most of us remove the bloatware anyway...
09-11-2013 7:59 AM
I am getting that too.. "We are currently unable to check for updates (80072ee2)" Maybe we are overloading the servers...
09-11-2013 1:10 PM
09-11-2013 2:16 PM
I did contact her office and was given the same answer. But it does not make any sense the 925 and the 1020 are using the same chipset and they are been sold. I think its at&t not taking care of its customer. They have you under contract so where are you going to go. I bet you if they did not have the stupid contract and have to fight to retain customer they would be doing a better job of trying to hold on to us