Where's The GDR2/Amber Update... Any Schedule?

Teacher

Where's The GDR2/Amber Update... Any Schedule?

[ Edited ]

Ok ATT, when is GDR2 going to be released for the Nokia 920 (and all the other phones).

 

-taylor

Message 1 of 520 (37,775 Views)
Teacher

Re: Where's The GDR2 Update... Any Schedule?

Notice a trend in North America? Only AT&T is still going. Similar phones on other carriers are good to go but not AT&T.

 

http://www.nokia.com/global/support/software-update/wp8-software-update/availability-in-north-americ...

Message 46 of 520 (5,479 Views)
Teacher

Re: Where's The GDR2 Update... Any Schedule?

As usual AT&T is late to the party with updates. Every other US provider has already made the update avaiable to their customers.

 

It took them 6 months to roll out the JB update for HTC One X a supposed flagship product and now we probably won't see the Amber/GDR2 Update until end of September or later.

 

Here is where you can get official information about the Amber/GDR2 update from Nokia:

 

http://www.nokia.com/global/support/software-update/wp8-software-update/availability-in-north-americ...

Message 47 of 520 (5,468 Views)
Tutor

Re: Where's The GDR2 Update... Any Schedule?

Yep, available for Verizon and T-Mobile ... AT&T slow to release again ... thumbs up on the term "lumbering giant" used in an earlier post

Message 48 of 520 (5,316 Views)
Mentor

Re: Where's The GDR2 Update... Any Schedule?

[ Edited ]

August 20th - Nokia 920 GDR2 Update is still "Waiting for approval"!

Seriously!?

Makes me wish that upcoming Nokia 6-incher is not an AT&T excusive Smiley Sad

Message 49 of 520 (5,260 Views)
Tutor

Re: Where's The GDR2 Update... Any Schedule?

Premier Carrier. Just sayin'.

Message 50 of 520 (5,177 Views)
ACE - Professor

Re: Where's The GDR2 Update... Any Schedule?


McHale72 wrote:

Amber and GDR2 have ALREADY BEEN APPROVED BY AT&T which is why their newer devices ship with it.  It's also why the HTC 8X got it immediately.  In typical AT&T style, they are purposely NOT giving it to older models of handsets.  My Titan stopped getting updates when the Titan II came out.  The Titan II *NEVER* got an update to the latest WP 7.8 because Windows Phone 8 was out.

 

This is a conscious decision by AT&T to withhold the update.  It's done.  It's ready.  Nokia had it ready weeks ago and AT&T has been sitting on it.  There's nothing to test.

 

AT&T is a money hungry, anti-consumer company.  Any other view on AT&T is simply misguided.  This is Microsoft's fault for letting AT&T do this.  Rumor has it that the "Early Adopter Enthusiasts Program" was killed by AT&T which is why it has not been spoken about since launch.  

 

 

And I hope this finally shuts up those AT&T apologists that swore up and down that AT&T could not block updates.  As I explained on day 1, they can and will.


How are they blocking it? In the US, they still have to approve the release - yes, that sucks. Eventually they will approve it.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 51 of 520 (5,173 Views)
Explorer

Re: Where's The GDR2 Update... Any Schedule?

This fragmented update distrbution is what drove me back to iphone after my initial try with windows phone and the samsung focus. Now here I am with my 920 in the exact same boat. I pay a premium to AT&T for the same services I coud recieve through competitors for better service. So what is this? I'm on the premier carrier in the US with the premier phone and there is limited support, wonderful.

Message 52 of 520 (5,121 Views)
Scholar

Re: Where's The GDR2 Update... Any Schedule?


johninsj wrote:

How are they blocking it? In the US, they still have to approve the release - yes, that sucks. Eventually they will approve it.


Um, GDR2 HAS been approved.  That's why the 1020 was released with it.

 

They are BLOCKING it just as they blocked every update after 7740 for 7.x.  They strung us along that a BIGGER update was destined for our devices while we angrily sat and watched every other device from every other carrier get updates.  3rd world countries have better device support than AT&T.  

Message 53 of 520 (5,049 Views)
Mentor

Re: Where's The GDR2 Update... Any Schedule?

[ Edited ]

McHale72 wrote:

 

Amber and GDR2 have ALREADY BEEN APPROVED BY AT&T which is why their newer devices ship with it.  It's also why the HTC 8X got it immediately.  In typical AT&T style, they are purposely NOT giving it to older models of handsets.  My Titan stopped getting updates when the Titan II came out.  The Titan II *NEVER* got an update to the latest WP 7.8 because Windows Phone 8 was out.

 

This is a conscious decision by AT&T to withhold the update.  It's done.  It's ready.  Nokia had it ready weeks ago and AT&T has been sitting on it.  There's nothing to test.

 

AT&T is a money hungry, anti-consumer company.  Any other view on AT&T is simply misguided.  This is Microsoft's fault for letting AT&T do this.  Rumor has it that the "Early Adopter Enthusiasts Program" was killed by AT&T which is why it has not been spoken about since launch.  

 

 

And I hope this finally shuts up those AT&T apologists that swore up and down that AT&T could not block updates.  As I explained on day 1, they can and will.


 

You know, I want the GDR2/Amber update too (and I had a Titan before my Lumia 920, so I know all about that too), but this rant is incredibly unfair in this particular case (though I might start agreeing with you if it is October and no GDR2/Amber on my 920).

 

  1. The 8X only had the GDR2 update, while the Nokies get Amber too.  So there was less to test on the 8X.
  2. The fact that GDR2/Amber is on new devices doesn't mean that it works perfectly for the old ones.  Devices like the 1020 were designed from the ground up with GDR2/Amber in mind.  Devices like the 920 weren't.  Chances are awfully good that there isn't/shouldn't be a problem with the updates on existing devices, but one never knows for 100% sure until tested.
  3. I personally don't mind if AT&T is a little slow releasing updates generally.  (But please don't block them forever like you did with the Titan.)   Being conservative on the update curve allows AT&T to utilize the experiences of other carriers.  I.E., if a breaking bug appears after general release (and occasionally they do as with 7.8, or with the very first WinPho update which bricked a whole bunch of Focuses), then the update can be delayed until it is fixed.  You don't have to do anything else except watch the other carriers deal with the mess.  If you are first out of the gate, then you get to deal with everything, which drives your support costs up.  Don't forget that the carriers have the brunt of the support burden when these updates have big bugs.  All MS & Nokia really have to do is say, "Oops, and here's the fix" while the carriers have to deal with all the irate customers, etc.
  4.   The slide you showed said nothing about updates bypassing the carriers. Updates are indeed delivered over the air (unlike WinPho 7 having to go through Zune), and MS is supporting the software for 18 months as promised.  The only lapse is the enthusiast program, which I do believe should exist.  I.E., if you can do your own troubleshooting, then I think that installing software before it is fully tested by the carrier should be allowed, so long as the user knows the risks, etc.

A general update should "just work".  I deal with computer issues, etc. all day long, and I really don't feel like having to be an über-geek with my (or my wife's and daughter's) Windows Phones too.  I just want them to work as advertised, and for any updates to go smoothly and without any fuss.

 

Also, a lot of what you were referring to was what was in this slide as interpreted by Paul Thurrott.  While I wish he were right all along, alas it turns out that he was wrong in this case.  But the fact that Thurrott misinterpreted a slide isn't really AT&T's fault.  Sorry.

 

 

 

 

 

 

 

Message 54 of 520 (5,046 Views)
Scholar

Re: Where's The GDR2 Update... Any Schedule?

What I think is interesting is that my Nokia E71 non-ATT branded cell phone is STILL to this day getting updates.  But my Lumia 920 has to wait until ATT approves it.  Funny isn't it. 

I am sure the E71x (ATT branded) stopped getting updates awhile ago...

Message 55 of 520 (5,005 Views)
Teacher

Re: Where's The GDR2 Update... Any Schedule?

My question here is, if the Amber/GDR2 update is already avaiable for the Lumia 1020, what is taking so long for the Lumia 920 approval?

 

From a hardware standpoint, apart from the camera module (41MP vs. 8.7),screen (AMOLED vs. IPS LCD) and system RAM (2GB vs 1GB) they are the same CPU/GPU combinmation and modem. There shouldn't be much of an issue in pushing this update out in a timely fashion...

 

The Verizon Lumia 928 already has the Amber/GDR2 update, why is AT&T "quality control" taking so long?

Message 56 of 520 (4,978 Views)
Highlighted

Re: Where's The GDR2 Update... Any Schedule?

there is a real question here.  on the on hand some say att is dragging their feet because they dont care.  on the other, some say att has to test the new updates. 

 

my thoughts are that the latter argument is plain wrong.  nokia already has tested it, tested the updates with much greater technical skill than att will muster.  i would rather do a wired update (i.e. through usb) than wait for att over the air.  ultimately, this is a huge mistake by microsoft to give service providers this much power over updates.  the updat should simply be released on this day. n

 

as for data sense, i think att does not want that available.

 

ultimately, this may drive me to a different service provider or it may force me to manually update - which i dont want to do.

Message 57 of 520 (4,753 Views)
Professor

Re: Where's The GDR2 Update... Any Schedule?

I just spent a hour on the phone with AT&T this guy and his supervisor never heard about the Amber update or any other pending updates not a good sign

Message 58 of 520 (4,704 Views)
Mentor

Re: Where's The GDR2 Update... Any Schedule?

I don't believe thats true.   First of all, everyone talks about calling ATT support for answers.  These people are outsourced, minimum wage people, though good at their jobs, are NOT privy to any release information.  You won't bully anyone in support into telling you anything.  They simply do not know.

 

With GDR2, sure the 1020 has it.  But coming installed with it and updating t o it are different things.  GDR2 was ready several weeks ago...Individual acceptance has more to do that just testing and releasing.   Putting it into the release cycle and planning for the volume and support of the most popular phone, is part of their logistics.  I'm not saying this is the best answer, but it is part of the answer.

 

As far as removing things from the code.  Not gonna happen.  Though ATT does get customized releases from MS...the package is not as customizable as WM 6 and before.  They can't touch the core OS.  They get x number of apps to load.  Things like Data Sense can be turned off...but not removed. 

 

As far as Amber update.  ATT is responsible for GDR2.  Nokia for Amber.  The install package of GDR2 and Amber is up to ATT if they are designed to be released together. ATT will not know the specifics.  They will install GDR2 plus the custom package.   Asking the minimum wage support person about Amber is not helpful or useful.  If  you want to upset yourself ...go ahead...but they will not know. 

 

Finally, every release, every update, everyone here gets all upset about the way ATT does things.  When have they ever done anything different.  What you are seeing now, is the standard.  to expect anything else is setting yourself up for failure...

 

Remember, everything ATT, Verizon does is designed to make themselves money.  There is no goodwill involved in this.  Justify in your mind, how this update will make ATT money....you will have your answer to the release. 

 

Imagine the delay for Blue !!

Message 59 of 520 (4,676 Views)
Mentor

Re: Where's The GDR2 Update... Any Schedule?

http://www.wpcentral.com/rogers-begins-rolling-out-amber-and-gdr2-nokia-lumia-920-owners

 

and AT&T continues it's lead to be the the last to update, sealing its reputation as the worst Windows Phone carrier....

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