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Posted Nov 24, 2013
11:46:26 AM
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What is so "Premier" about Premier???

It is very frustrating as a small business owner to do business with AT&T.  

 

As a premier customer we get everything anti-premier:

 

  • No customer service after hours or on weekends.   Do you really think businesses do not operate on weekends?   What about when there is business travel?   Is that only M-F from 7-10?

  • Why can't we take advantage of all of the offers that consumers have yet they don't have a "premier" account.   Many times there are discounts that "premier" customers cannot take advantage of.   Why?

  • When new phones are introduced, why are "premier" customers not allowed to get those phones until the "non-premier" customers have settled?   Sometimes it can be months before new phones are available to us "premier" customers?

  • Why can't "premier" customers purchase phones in locations other than AT&T stores and online?   Even when we can go into AT&T stores often times we have to go to specific stores because some do not handle business accounts.

 

SO TELL ME......WHAT IS SO "PREMIER" ABOUT "PREMIER" ACCOUNTS?

 

 

Signed,

 

     Frustrated and looking for alternatives

It is very frustrating as a small business owner to do business with AT&T.  

 

As a premier customer we get everything anti-premier:

 

  • No customer service after hours or on weekends.   Do you really think businesses do not operate on weekends?   What about when there is business travel?   Is that only M-F from 7-10?

  • Why can't we take advantage of all of the offers that consumers have yet they don't have a "premier" account.   Many times there are discounts that "premier" customers cannot take advantage of.   Why?

  • When new phones are introduced, why are "premier" customers not allowed to get those phones until the "non-premier" customers have settled?   Sometimes it can be months before new phones are available to us "premier" customers?

  • Why can't "premier" customers purchase phones in locations other than AT&T stores and online?   Even when we can go into AT&T stores often times we have to go to specific stores because some do not handle business accounts.

 

SO TELL ME......WHAT IS SO "PREMIER" ABOUT "PREMIER" ACCOUNTS?

 

 

Signed,

 

     Frustrated and looking for alternatives

What is so "Premier" about Premier???

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Nov 24, 2013 6:43:06 PM
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ACE - Professor

The discount on monthly service costs is the benefit of the Premier program.

The discount on monthly service costs is the benefit of the Premier program.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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