What if I get an accidential fee or charge, will I get refunded?

Contributor

What if I get an accidential fee or charge, will I get refunded?

I am a fairly large man, and my phone has airly small letters, and when my phone asked me (Acatel 817a) if I wanted to buy a game or not I meant to say no, but my chicken leg fingers made me say yes, and my rate plan is due the next day. I really need the money in the that account as you can see.

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Community Manager

Re: What if I get an accidential fee or charge, will I get refunded?

[ Edited ]

Hello xdoboi, welcome to the forum.

 

There is no Yes or No answer to this question because it's account specific. AT&T works with it's customers on resolving any and all issues, so we'll be happy to take a look at it for you. Please send us a private message and one of our managers will contact you within 2 business days to help. Please include your full name, phone number and the best time you can be reached.

 

Let me know if you have any questions.

 

Thanks,

Dmitriy


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Message 2 of 4 (646 Views)
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Expert

Re: What if I get an accidential fee or charge, will I get refunded?

[ Edited ]

Hi xdoboi! Here's the link to send ATTCustomerCare a Private Message that Dmitriy meant to add in his post...I'm sure he just overlooked it. 

 

If you'd like them to take a look at the mistake that you made by accidentally purchasing that game, send them a Private Message by clicking the link that I provided. They work in the forums during their regular business hours and have been helpful in resolving customer issues. 

Please include a brief description of the issue you are having, your name, email address, phone number, and the best time to be reached. Please allow up to 2-3 BUSINESS DAYS for a Representative to contact you. You can expect a reply via return PM between the hours of 7am-10pm CST.

 

Edit....(Ooops! Sorry Dmitriy...just saw your link at the bottom of your message...I was reading the "click here" in your sentence. Smiley Wink)

 




 REGRET NOTHING~


     we live & learn~

Message 3 of 4 (641 Views)
Community Manager

Re: What if I get an accidential fee or charge, will I get refunded?

Thanks Dcookie, I did want to add a link to "here", but this works too. I fixed my postSmiley Wink.

 

Dmitriy


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*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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