11-12-2013 2:50 PM
Hey all, I've seen some contradicting information on the internet and I wanted to get asnwers from the AT&T forum community.
I have just sold my HTC One X (micro-sim), and ordered an AT&T iPhone 5 from eBay. I plan to use a nano-sim cutter to cut my old micro-sim into the nano sim required for iPhone 5.
My question is that if for whatever reason my old sim does not work what happens? I ordered an extra nano-sim just in case. Can i also just use my new nano-sim and activate the SIM there and thus my old SIM will be inactive?
If so, how can I go through this process?
11-12-2013 3:43 PM
The best way is to go to an AT&T store and exchange the micro-SIM for the nano-SIM. They'll take care of switching the account from the old to new, will add all the appropriate services, etc.
The second best way is to call 1-800-331-0500 from a different phone and they can handle the switch over the phone.
11-12-2013 4:38 PM
11-12-2013 5:25 PM
11-12-2013 10:17 PM
Thank you for your reply. I think I will go with the second option, with a new nano sim, as going to the AT&T store will be a hassle for me. Also, can I also use this website and do it on my own? https://www.wireless.att.com/activations/
I'm not 100% sure. Your situation seems to fall under the "Upgrading Phone" option but I've never used this form to do a SIM swap before and don't know if it'll work.
11-13-2013 7:11 AM
If it's a Corporate Store, it'll be free. I've come to find that the majority of Authorized Retailers will end up charging you around $25 for a SIM card.
© 2017 AT&T Intellectual Property.This link will open a new window All rights reserved. AT&T, Globe logo, Mobilizing Your World and DIRECTV are registered trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks are the property of their respective owners.
Congratulations! You earned the Liz badge!