Very unhappy about 20 -24 month change...Now I have to wait longer

Contributor

Very unhappy about 20 -24 month change...Now I have to wait longer

Just would like to voice my pain since about 6 months ago I broke the screen on my phone, but it was no big deal since my upgrade was coming up. Then the whole Next thing came out and they bumped my upgrade 4 months. I still have 45 days left and am very unhappy. I went in today to see if they could possibly do anything since our family hass been 10 year plus customers with always 3 to 6 lines in use. They ended up being very rude and pushy about me using Next. I know what it is and it isn't for me. I also didn't like how they seemed to not even be listening at least to anything. Where has customer service gone? I know nothing will be done I will just have to go to a different carrier most likely. Sometimes the small things are what matter the most, I think many companies have forgotten that, exspecially in an economy as todays.

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Community Manager

Re: Very unhappy about 20 -24 month change...Now I have to wait longer

Hello, BrysonG!

 

Thanks for posting. I'm sorry to hear about your recent experience. We would be happy to review your options, so please click here to send us a private message.

 

In your message, please provide your name, phone number, email address, and the best time to reach you. Keep an eye on the little blue envelope icon in the top right corner of your screen for a response.

 

In the meantime, feel free to message me with any other questions or concerns!

 

-Mariana

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 2 of 5 (1,239 Views)
Contributor

Re: Very unhappy about 20 -24 month change...Now I have to wait longer

Ok, I sent the email. Its been three days and no response. Not even a confirmation. If I ran my business this way I wouldn't have anyone left.
Message 3 of 5 (1,097 Views)
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Community Support

Re: Very unhappy about 20 -24 month change...Now I have to wait longer

Hello!

 

We just wanted to let you know that we have received your private message and will be responding shortly.

 

 

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Message 4 of 5 (1,091 Views)
Contributor

Re: Very unhappy about 20 -24 month change...Now I have to wait longer

I have replied with the info needed. Am I going to get a call about it?

Message 5 of 5 (979 Views)
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