02-13-2014 10:22 AM
Just would like to voice my pain since about 6 months ago I broke the screen on my phone, but it was no big deal since my upgrade was coming up. Then the whole Next thing came out and they bumped my upgrade 4 months. I still have 45 days left and am very unhappy. I went in today to see if they could possibly do anything since our family hass been 10 year plus customers with always 3 to 6 lines in use. They ended up being very rude and pushy about me using Next. I know what it is and it isn't for me. I also didn't like how they seemed to not even be listening at least to anything. Where has customer service gone? I know nothing will be done I will just have to go to a different carrier most likely. Sometimes the small things are what matter the most, I think many companies have forgotten that, exspecially in an economy as todays.
02-13-2014 12:22 PM
Thanks for posting. I'm sorry to hear about your recent experience. We would be happy to review your options, so please click here to send us a private message.
In your message, please provide your name, phone number, email address, and the best time to reach you. Keep an eye on the little blue envelope icon in the top right corner of your screen for a response.
In the meantime, feel free to message me with any other questions or concerns!
02-19-2014 7:35 AM
02-19-2014 10:10 AM
We just wanted to let you know that we have received your private message and will be responding shortly.
Find the Unlimited Plan that works best for you at our Knowledge Sharing Session: Whole Lotta' Data Going On on Wed. 6/28 from 1-4pm ET / noon-3pm CT / 10am-1pm PT!
Find out the very latest about the new iPad Pros!
Are you looking to upgrade and activate your device?
Let us help make Ordering, Upgrading and Activating easy!
© 2017 AT&T Intellectual Property.This link will open a new window All rights reserved. AT&T, Globe logo, Mobilizing Your World and DIRECTV are registered trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks are the property of their respective owners.
Congratulations! You earned the Liz badge!