Ask a question
Search in Wireless Forums

Wireless Forum

Reply
Posted Feb 13, 2014
10:22:57 AM
View profile
Very unhappy about 20 -24 month change...Now I have to wait longer

Just would like to voice my pain since about 6 months ago I broke the screen on my phone, but it was no big deal since my upgrade was coming up. Then the whole Next thing came out and they bumped my upgrade 4 months. I still have 45 days left and am very unhappy. I went in today to see if they could possibly do anything since our family hass been 10 year plus customers with always 3 to 6 lines in use. They ended up being very rude and pushy about me using Next. I know what it is and it isn't for me. I also didn't like how they seemed to not even be listening at least to anything. Where has customer service gone? I know nothing will be done I will just have to go to a different carrier most likely. Sometimes the small things are what matter the most, I think many companies have forgotten that, exspecially in an economy as todays.

Just would like to voice my pain since about 6 months ago I broke the screen on my phone, but it was no big deal since my upgrade was coming up. Then the whole Next thing came out and they bumped my upgrade 4 months. I still have 45 days left and am very unhappy. I went in today to see if they could possibly do anything since our family hass been 10 year plus customers with always 3 to 6 lines in use. They ended up being very rude and pushy about me using Next. I know what it is and it isn't for me. I also didn't like how they seemed to not even be listening at least to anything. Where has customer service gone? I know nothing will be done I will just have to go to a different carrier most likely. Sometimes the small things are what matter the most, I think many companies have forgotten that, exspecially in an economy as todays.

Very unhappy about 20 -24 month change...Now I have to wait longer

1,160 views
4 replies
(0) Me too
(0) Me too
Reply
View all replies
(4)
0
(0)
  • Rate this reply
View profile
Feb 13, 2014 12:22:24 PM
0
(0)
Community Manager

Hello, BrysonG!

 

Thanks for posting. I'm sorry to hear about your recent experience. We would be happy to review your options, so please click here to send us a private message.

 

In your message, please provide your name, phone number, email address, and the best time to reach you. Keep an eye on the little blue envelope icon in the top right corner of your screen for a response.

 

In the meantime, feel free to message me with any other questions or concerns!

 

-Mariana


Rethink Possible


Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions: Learn More.

Hello, BrysonG!

 

Thanks for posting. I'm sorry to hear about your recent experience. We would be happy to review your options, so please click here to send us a private message.

 

In your message, please provide your name, phone number, email address, and the best time to reach you. Keep an eye on the little blue envelope icon in the top right corner of your screen for a response.

 

In the meantime, feel free to message me with any other questions or concerns!

 

-Mariana


Rethink Possible


Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions: Learn More.

*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: Very unhappy about 20 -24 month change...Now I have to wait longer

2 of 5 (1,140 Views)
0
(0)
  • Rate this reply
View profile
Feb 19, 2014 7:35:51 AM
0
(0)
Contributor
Ok, I sent the email. Its been three days and no response. Not even a confirmation. If I ran my business this way I wouldn't have anyone left.
Ok, I sent the email. Its been three days and no response. Not even a confirmation. If I ran my business this way I wouldn't have anyone left.

Re: Very unhappy about 20 -24 month change...Now I have to wait longer

3 of 5 (998 Views)
Highlighted
0
(0)
  • Rate this reply
View profile
Feb 19, 2014 10:10:15 AM
0
(0)
Community Support

Hello!

 

We just wanted to let you know that we have received your private message and will be responding shortly.

 

 

AT&T Customer Care

Need help with an account specific question?  Send us a Private Message.  We are here to help Monday - Friday. For additional support, please visit AT&T Support Center  or Contact AT&T.

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

Follow us on: Twitter @ATTCustomerCare • FaceBook AT&T • YouTube AT&T

Hello!

 

We just wanted to let you know that we have received your private message and will be responding shortly.

 

 

AT&T Customer Care

Need help with an account specific question?  Send us a Private Message.  We are here to help Monday - Friday. For additional support, please visit AT&T Support Center  or Contact AT&T.

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

Follow us on: Twitter @ATTCustomerCare • FaceBook AT&T • YouTube AT&T

Re: Very unhappy about 20 -24 month change...Now I have to wait longer

4 of 5 (992 Views)
0
(0)
  • Rate this reply
View profile
Feb 24, 2014 10:00:34 AM
0
(0)
Contributor

I have replied with the info needed. Am I going to get a call about it?

I have replied with the info needed. Am I going to get a call about it?

Re: Very unhappy about 20 -24 month change...Now I have to wait longer

5 of 5 (880 Views)
Advanced
You must be signed in to add attachments
Share this post
Share this post