Upgrade issues

Contributor

Upgrade issues

Last evening (9/20/13) I tried to upgrade my phone to a new iPhone 5s. I had a partial upgrade available to recieve the iPhone 5s for 199.99. I selected the phone, data plan, etc went to purchase and my computer frozeup on the att webpage. I went back in to check the status and it now says I cant upgrade to 2015 (as if I just upgraded) however there is no confirmation or order status for the phone I tries to upgrade too. What gives?
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Community Support

Re: Upgrade issues

Hi there @norse76, thanks for posting here! We can certainly take a look at your account and your order status. Send us a private message here with your full name, account number, contact information and the best time you can be reached. 

 

Thanks! 

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