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Posted Feb 18, 2014
5:11:22 PM
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Upgrade fee

I was charged a $36 upgrade fee.  When I called to complain, Juan told me that I was charged that to get a discount on the phone.  I said, "No, I was given a discount on the phone because I signed a two year contract."  I was never informed about an upgrade fee.  I paid nearly $500 for the phone, charger and case.  I should have gone to Verizon.

I was charged a $36 upgrade fee.  When I called to complain, Juan told me that I was charged that to get a discount on the phone.  I said, "No, I was given a discount on the phone because I signed a two year contract."  I was never informed about an upgrade fee.  I paid nearly $500 for the phone, charger and case.  I should have gone to Verizon.

Upgrade fee

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Feb 18, 2014 7:22:47 PM
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ACE - Professor

Why?  Verizon Wireless has activation and upgrade fees, as well. 

 

The upgrade fee is charged when you receive the phone at a subsidized price.  If you had paid full price upfront or used Next, you would not have been charged the upgrade fee.

Why?  Verizon Wireless has activation and upgrade fees, as well. 

 

The upgrade fee is charged when you receive the phone at a subsidized price.  If you had paid full price upfront or used Next, you would not have been charged the upgrade fee.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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Feb 18, 2014 8:41:37 PM
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BECAUSE AT LEAST YOU ARE NOT THEIR COSTUMER YET. OVER HERE YOU ONLY HEAR "I AM SORRY BUT NOTHING THAT WE CAN DO, GO BACK TO THE STORE AND THEY MAYBE ARE ABLE TO HELP YOU. COSTUMER SERVICE DONT EVEN HAVE THE NAME OF THE SALES REPRESENTATIVES. THIS SO CALL "SALES REPRESENTATIVES WILL SAID ANYTHING TO MAKE YOU SIGN" 
Spoiler
BECAUSE AT LEAST YOU ARE NOT THEIR COSTUMER YET. OVER HERE YOU ONLY HEAR "I AM SORRY BUT NOTHING THAT WE CAN DO, GO BACK TO THE STORE AND THEY MAYBE ARE ABLE TO HELP YOU. COSTUMER SERVICE DONT EVEN HAVE THE NAME OF THE SALES REPRESENTATIVES. THIS SO CALL "SALES REPRESENTATIVES WILL SAID ANYTHING TO MAKE YOU SIGN" 

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Feb 19, 2014 8:24:11 AM
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By the way - verzion also charges the same fee when you get a upgrade

By the way - verzion also charges the same fee when you get a upgrade

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Feb 19, 2014 7:46:48 PM
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Employee

It's a standard fee. It's been around for years. Every advert that describes the 2 year pricing describes it.

The email followup describes it

If you really feel it's against principle, return it withint the first couple days and pick up AT&T NExt instead.

It's a standard fee. It's been around for years. Every advert that describes the 2 year pricing describes it.

The email followup describes it

If you really feel it's against principle, return it withint the first couple days and pick up AT&T NExt instead.

*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.
*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

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