I was charged a $36 upgrade fee. When I called to complain, Juan told me that I was charged that to get a discount on the phone. I said, "No, I was given a discount on the phone because I signed a two year contract." I was never informed about an upgrade fee. I paid nearly $500 for the phone, charger and case. I should have gone to Verizon.
BECAUSE AT LEAST YOU ARE NOT THEIR COSTUMER YET. OVER HERE YOU ONLY HEAR "I AM SORRY BUT NOTHING THAT WE CAN DO, GO BACK TO THE STORE AND THEY MAYBE ARE ABLE TO HELP YOU. COSTUMER SERVICE DONT EVEN HAVE THE NAME OF THE SALES REPRESENTATIVES. THIS SO CALL "SALES REPRESENTATIVES WILL SAID ANYTHING TO MAKE YOU SIGN"