10-27-2013 6:39 PM
My monthly bill is due and i'm not going to pay by any other means other than an online payment. Reason is that AT & T support is not helping me do that regardless of the times i try to call them. They never even call me back in case the line gets cut.
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Coming to my issue. For the months of Sept and Oct, I've been trying to pay my bill online via AT and T.com. Each time I enter my card details and continue it gives me an error.
Each time I have to share my credit card details to the rep to get my payment done. The fun is for Sept, it worked when a rep entered my details and processed my payment. With the same card details, Oct payment processing doesn't work. And they keep telling me that a block at the BOA side is the issue. If there was a block at the BOA side, then how does AT and T site keep rejecting my payment? Wont the payment get accepted and then get rejected at BOA later?
Please resolve this issue before 10/30/2013 so that I can pay my bill. If you cancel my phone services, I'll raise a complain for that as well with the management.
10-28-2013 7:23 AM
Hello Thomas Ninan K,
I apologize for the issue you're having, we can help you figure it out. If you have a smartphone, I recommend trying using myAT&T app to make a payment. If that fails, please send us a private message by clicking here, please include your name, phone number and the best time you can be reached. One of our social media managers will contact you within 2-3 business days to assist.
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11-22-2013 7:50 AM
11-22-2013 12:29 PM
We received your private message, and one of our managers will be reaching out to you shortly.