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Unable to make a payment online


Unable to make a payment online



My monthly bill is due and i'm not going to pay by any other means other than an online payment. Reason is that AT & T support is not helping me do that regardless of the times i try to call them. They never even call me back in case the line gets cut.


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Coming to my issue. For the months of Sept and Oct, I've been trying to pay my bill online via AT and Each time I enter my card details and continue it gives me an error.


Each time I have to share my credit card details to the rep to get my payment done. The fun is for Sept, it worked when a rep entered my details and processed my payment. With the same card details, Oct payment processing doesn't work. And they keep telling me that a block at the BOA side is the issue. If there was a block at the BOA side, then how does AT and T site keep rejecting my payment? Wont the payment get accepted and then get rejected at BOA later?


Please resolve this issue before 10/30/2013 so that I can pay my bill. If you cancel my phone services, I'll raise a complain for that as well with the management.

Message 1 of 4
Community Manager

Re: Unable to make a payment online

Hello Thomas Ninan K,


I apologize for the issue you're having, we can help you figure it out. If you have a smartphone, I recommend trying using myAT&T app to make a payment. If that fails, please send us a private message by clicking here, please include your name, phone number and the best time you can be reached. One of our social media managers will contact you within 2-3 business days to assist.


Thank you,


Rethink Possible

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Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 2 of 4

Re: Unable to make a payment online

For some reason AT&T can not charge my American Express card for my wireless bill. Whenever they try they get some error. It has worked fine for years, now all of a sudden it does not. Nothing wrong with the card as I use it daily. American Express folks say card is fine. AT&T people I speak to are of no help. I have been in phone with them for over 2 hours on this issue and am at wits end! Please help!
Message 3 of 4
Community Support

Re: Unable to make a payment online

Hi deligato,


We received your private message, and one of our managers will be reaching out to you shortly.




Jenn S.

AT&T Customer Care

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