Unable to get Nokia 1520 for $99.00


Unable to get Nokia 1520 for $99.00

I preordered the 1520 for $199.00.  I attempted to cancel the preorder when the $99.00 was announced. I have been told that I can't get the price of $99.00 without returning the phone and paying a $35 restocking fee.  I think this is inappropriate and unfair especially for someone who has been a loyal customer since the cingular days.  My wife has already moved her account to Sprint.  I have four lines with you and I will be doing the same ASAP.  This is not the way you treat loyal customers.  

Message 1 of 4

Re: Unable to get Nokia 1520 for $99.00

I believe as long as you don't break the seal on the box, you don't pay the restocking fee.

Message 2 of 4
Community Manager

Re: Unable to get Nokia 1520 for $99.00

Hello, Sheldony!


I just wanted to let you know that I've sent you a private message. To check your messages, simply click on the little blue envelope icon at the top right corner of your screen.


Let me know if you have any questions or concerns!



Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 3 of 4

Re: Unable to get Nokia 1520 for $99.00

AT&T honored the promotion for my pre-order.  I thank you for your prompt assitance.



Message 4 of 4
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