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Two dates for upgrade eligibility?

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Two dates for upgrade eligibility?

Hey everyone

I have two dates when I check my upgrade elegibility.  I do have 3 lines on this account, however when I click ONE phone number, it tells me two dates.   According to AT&T chat, it is when I can upgrade both lines (which is wrong, I just upgraded two of them about a month ago).

 

The exact message says

AT&T Upgrade Status:
• This line is not eligible for a standard upgrade at this time. You can get a device at full price. This line may be eligible for a standard upgrade on 04/06/2014
• This line is ineligible for an AT&T Next installment plan upgrade. This line may be eligible for a standard upgrade on 11/06/2013

 

Does this mean I can do AT&T Next (which I will not do) on 11/06/13 and a regular upgrade on 04/06/14?

 

Thanks everyone.

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Message 1 of 3
Community Manager

Re: Two dates for upgrade eligibility?

Hello restless-rooster,

 

When did you upgrade your phone? Your next full upgrade should be in 24 months from that date.

 

Dmitriy


Rethink Possible


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Message 2 of 3
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ACE - Professor

Re: Two dates for upgrade eligibility?

You can only do one or the other. You can upgrade via AT&T Next on 11/6/2013 or do a standard upgrade on 4/6:2014 but you cannot use both.

If you upgrade via ATT Next, you will be ineligible to upgrade for 12 months.

If you upgrade via standard upgrade, you will be ineligible to upgrade for 24 months (contract).
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