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Posted Oct 20, 2013
7:39:07 PM
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Two dates for upgrade eligibility?

Hey everyone

I have two dates when I check my upgrade elegibility.  I do have 3 lines on this account, however when I click ONE phone number, it tells me two dates.   According to AT&T chat, it is when I can upgrade both lines (which is wrong, I just upgraded two of them about a month ago).

 

The exact message says

AT&T Upgrade Status:
• This line is not eligible for a standard upgrade at this time. You can get a device at full price. This line may be eligible for a standard upgrade on 04/06/2014
• This line is ineligible for an AT&T Next installment plan upgrade. This line may be eligible for a standard upgrade on 11/06/2013

 

Does this mean I can do AT&T Next (which I will not do) on 11/06/13 and a regular upgrade on 04/06/14?

 

Thanks everyone.

Hey everyone

I have two dates when I check my upgrade elegibility.  I do have 3 lines on this account, however when I click ONE phone number, it tells me two dates.   According to AT&T chat, it is when I can upgrade both lines (which is wrong, I just upgraded two of them about a month ago).

 

The exact message says

AT&T Upgrade Status:
• This line is not eligible for a standard upgrade at this time. You can get a device at full price. This line may be eligible for a standard upgrade on 04/06/2014
• This line is ineligible for an AT&T Next installment plan upgrade. This line may be eligible for a standard upgrade on 11/06/2013

 

Does this mean I can do AT&T Next (which I will not do) on 11/06/13 and a regular upgrade on 04/06/14?

 

Thanks everyone.

Two dates for upgrade eligibility?

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Oct 21, 2013 5:50:52 AM
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Community Manager

Hello restless-rooster,

 

When did you upgrade your phone? Your next full upgrade should be in 24 months from that date.

 

Dmitriy


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Hello restless-rooster,

 

When did you upgrade your phone? Your next full upgrade should be in 24 months from that date.

 

Dmitriy


Rethink Possible


Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions: Learn More.

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.
*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

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Oct 21, 2013 9:18:09 PM
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ACE - Professor
You can only do one or the other. You can upgrade via AT&T Next on 11/6/2013 or do a standard upgrade on 4/6:2014 but you cannot use both.

If you upgrade via ATT Next, you will be ineligible to upgrade for 12 months.

If you upgrade via standard upgrade, you will be ineligible to upgrade for 24 months (contract).
~Sunshine Smiley Happy
You can only do one or the other. You can upgrade via AT&T Next on 11/6/2013 or do a standard upgrade on 4/6:2014 but you cannot use both.

If you upgrade via ATT Next, you will be ineligible to upgrade for 12 months.

If you upgrade via standard upgrade, you will be ineligible to upgrade for 24 months (contract).
~Sunshine :)
- Sunshine :)
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Two dates for upgrade eligibility?

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