01-22-2014 12:13 PM
01-24-2014 11:05 AM
Thanks for posting. I'm sorry to hear about all the confusion surrounding the definition of the term "smartphone." We would certainly be sad to see you leave. To view the definition of a "smartphone" as outlined by AT&T, please click on the link below.
Please let me know if this helps. If not, we can definitely chat via private message if you click here, and our managers can discuss alternatives to smartphones.
Let me know if you have any other questions or concerns!
01-24-2014 11:43 AM
01-24-2014 1:06 PM
01-24-2014 1:52 PM
Here's another issue with this predicament. http://www.consumer.ftc.gov/articles/0183-mystery-phone-charges
Sent from my iPhone
That has been around since the early days of wireless and the touch tone phone, it happens with all carriers. ATT and other carriers have a resolution for this issue, called purchase block. It is a feature you need to call in to the carrier and turn it on per telephone number. ATT and other carriers will refund the charge as long as it is caught by the end user.