The promise your store (in Petaluma,,Ca made to me was not accepted by your on line support. Why?

Contributor

The promise your store (in Petaluma,,Ca made to me was not accepted by your on line support. Why?

[ Edited ]

I've had such a bad iPhone that the store promised which they offered the Nokia 10/20 yellow for taxes only. $59 is what I was promised on follow up on the phone they knew nothing about and would not honor what the store said they had not been told or noted any where. So I'm back to this louzy iPhone that has never worked.. My friend had the same thing and was given the Nokia 10/20 for .99 cents. I would like the same Her cell is {Personal content removed for your safety}. Why am I not receiving the same thing as we both did this together she got good service received her phone and I can't get the same deal? Unfair don't you think ? I have been with AT&T for years and have 3 other phones with you. Why is my request denied? Please make this fair and u can use any upgrades on any of the phones in my acct. will AT&T do the right thing? I don't want to change providers AT&T has always served me well. Will some body read this and do what was promised my # is ***. Please. Diana ***

Message 1 of 3 (708 Views)
Expert

Re: The promise your store (in Petaluma,,Ca made to me was not accepted by your on line support. Why

never heard of a store promising this, but I would recommend that you send a Private Message to Community Support is part of the AT&T customer service team, They may be able to resolve your Issue. You can expect a reply via return PM between the hours of 7am-10pm CST within 2 to 3 business days.

  By the way, posting personal information on a open website is never a good idea

Message 2 of 3 (699 Views)
Highlighted
Community Manager

Re: The promise your store (in Petaluma,,Ca made to me was not accepted by your on line support. Why

Hello, dheinz2018!

 

At first glance, it seems like you may be referring to the AT&T Next plan. With this plan, the only thing you pay up front at the store is the taxes on the no-commitment pricing of the phone.

 

For example, the Nokia 1020 at no-commitment pricing is $609.99, according to our website. If I were to purchase that phone here in Georgia using the Next plan, I would pay approximately $42.70 at the store because Georgia has a 7 percent sales tax, and 7 percent of $609.99 is $42.70.

 

The only other way I can think of that your friend could have paid only $0.99 is through our trade-in program. If she had an older phone that she traded in to us for credit, she may have applied the credit towards the phone purchase.

 

Let me know if that helps! And please don't hesitate to let me know if you have any additional questions or concerns!

 

-Mariana

 

 

 

 

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 3 of 3 (631 Views)
Share this topic
Announcements

Welcome to the AT&T Community Forums!!! Stop by the Community How-To section for tips on how to get started.