02-21-2014 5:58 AM
Thank you for sending us a private message, we received it and replied, we might need some more information to be able to assist you.
Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions: Learn More.
02-25-2014 12:04 PM
Always check your signal strength before you call ANY type of Customer Care number. If you plan to be on the phone with Customer Care for more than 10 minutes then I suggest giving them your phone number( usually 'the robot' states the number your calling from) while on the call. shouldn't be a problem giving them your phone number in case of a "dropped call" because they ask for your number anyways. Just something to keep in mind...If you've ever got the pleasure to call Virgin Mobile Customer Care then you know all to well how easy it is to drop a call. Plus if you give them your phone number then you'll TRULY known if the call was dropped, or they just plain hung up on you lol.
© 2016 AT&T Intellectual Property.This link will open a new window All rights reserved. AT&T, Globe logo, Mobilizing Your World and DIRECTV are registered trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks are the property of their respective owners.
Congratulations! You earned the Liz badge!