02-26-2014 5:27 AM
02-26-2014 10:31 AM
When you move to a new area, it might be a good idea to reset your network setting, it'll allow your device to reconnect to the Network and get the strongest signal possible. From your phone, go to Settings - General - Reset - Reset Network Settings. If you continue to experience issues, I recommend getting a new SIM card, it may help with reception quality, any corporate AT&T store can give you one for free.
Are you experiencind issues in certain areas or everywhere you go? For example if your service is bad at home, there might be some things affecting it that are out of any carriers control, for home reception, AT&T offers a device called Micro Cell.
And finally, please download a free Mark the Spot app to your phone, it allows you to report any network related issues directly to AT&T.
Please let me know if you have any other questions.
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03-06-2014 4:14 AM
I very much appreciate your reply. But the fact is, the reception is truly bad where I am, and while the other malfunctions happen in other localitites, they happen the most in this Fort Myers area. I actually upgraded to an iPhone 5 ( from my 4) several weeks ago, including a brand new Sim card, and absolutely nothing improved. I spent the last week in another area of Florida where the reception was much better, so I don't think it's the phone or the Sim card that's the problem. ATT really needs to work on improving things here. Complaints about the service are widespread.
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